How to Fix DStv Now Not Showing All Channels

Are you facing the issue of DStv Now not showing all channels? Don’t worry, you’re not alone. Many DStv subscribers have encountered this issue, and it can be frustrating when you can’t watch your favorite shows or sports events online. Fortunately, there are several solutions to fix DStv Now not showing all channels. In this post, we’ll cover the most common causes of this issue and how to solve them.

DStv Now is a streaming service provided by MultiChoice, a leading TV service provider in Africa. With DStv Now, you can access all your favorite TV shows, movies, and live sports events on your mobile device, laptop, desktop computer, or smart TV.

The service is available to all DStv subscribers, and you can access it by logging in with your DStv credentials.

Also, See:

• How to Fix BT Sport App Not Working
• Pay for DStv, GOtv and StarTimes from First Bank Account

Why is DStv Now Not Showing All Channels?

Several reasons could cause DStv Now not to show all channels. Here are some of the most common ones:

1. Payment Issues: If you haven’t paid your DStv subscription, you might not be able to access all the channels. This is because some channels are only available to premium subscribers.
2. Geolocation Issues: DStv Now uses geolocation to determine which channels are available in your region. If you’re not in a region where a particular channel is available, you won’t be able to access it.
3. Technical Issues: Technical issues such as slow internet connection, outdated software or hardware, and server problems could cause DStv Now not to show all channels.

Now that we know the reasons, let’s get started with the solutions to fix DStv Now not showing all channels.

How to Fix DStv Now Not Showing All Channels

1. Make Sure Your Subscription is Up-to-date

As mentioned earlier, if you haven’t paid your DStv subscription, you won’t be able to access all channels. Ensure that your subscription is up-to-date, and if you’re unsure, check your account on the DStv website or app.

2. Check Your DStv Subscription

The first and most apparent reason why you might not be able to access all channels on DStv Now is that your subscription doesn’t include them. Check your subscription package to see if the channels you want to watch are included. If you are not sure which package you are subscribed to, you can log in to your DStv account and check your package details.

3. Check Your Internet Connection

Another common reason why DStv Now may not be showing all channels is a poor internet connection. Streaming requires a stable and fast internet connection to ensure a smooth viewing experience. If your internet connection is slow or intermittent, it can cause buffering or freeze on the channels you’re trying to watch.

To fix this issue, try the following:

• Check your internet speed using an online speed test tool.
• Restart your router or modem.
• Move your device closer to your router or modem to improve the Wi-Fi signal strength.
• Turn off other devices on your network to reduce network congestion.

4. Check Your Geolocation Settings

DStv Now uses geolocation to determine which channels are available in your region. If you’re not in a region where a particular channel is available, you won’t be able to access it. You can try the following:

• Use a VPN: A Virtual Private Network (VPN) can help you change your location and access channels that are not available in your region. However, this is not a guarantee that it will work, and you might have to pay for a premium VPN service.
• Check your location settings: Make sure your device’s location settings are turned on and set to the correct location. You can do this by going to your device’s settings and selecting “Location.”

5. Clear Your Cache and Cookies

Your browser cache and cookies can sometimes cause issues with streaming services like DStv Now. Clearing your cache and cookies can resolve these issues and improve your streaming experience.

To clear your cache and cookies on Google Chrome:

• Click on the three dots in the top right corner of your browser.
• Select “More tools” and then “Clear browsing data.”
• Check the “Cookies and other site data” and “Cached images and files” boxes.
• Select “All time” from the time range dropdown menu.
• Click on “Clear data.”

If you are using the DStv mobile app, you should try to clear the app cache as well.

6. Update Your DStv Now App or Web Browser

Outdated apps and web browsers can cause compatibility issues with DStv Now, resulting in channels not showing. Ensure you’re using the latest version of the DStv Now app or web browser.

To update your DStv Now app on your mobile device:

• Open the app store on your device.
• Search for “DStv Now.”
• If there is an update available, click on “Update.”

To update your web browser:

• Click on the three dots in the top right corner of your browser.
• Click on “Help” and then “About Google Chrome” (or your browser’s name).
• If there is an update available, click on “Update.”

7. Disable Ad Blockers

Ad blockers can sometimes interfere with DStv Now, causing channels not to show. If you have an ad blocker installed, try disabling it and see if the issue is resolved.

8. Contact DStv Customer Support

If none of the above solutions work, you should contact DStv customer support for assistance. They have a team of experts who can help diagnose the issue and provide a solution. You can contact DStv customer support through various channels, including email, phone, or social media.

To contact DStv customer support:

• Visit the DStv website and go to the contact page.
• Choose the contact method that is most convenient for you.
• Provide your account details and describe the issue you’re experiencing.

When you contact DStv customer support, be prepared to provide them with as much information as possible about the issue you’re experiencing. This can help them diagnose the issue quickly and provide a solution.

Conclusion

If you’re facing the issue of DStv Now not showing all channels, there are several solutions you can try. First, check your subscription package to ensure the channels you want to watch are included. Next, check your internet connection and try to improve it if necessary. Clear your browser cache and cookies, update your app or web browser, and disable ad blockers. If none of these solutions work, contact DStv customer support for assistance.

By following these steps, you should be able to fix DStv Now not showing all channels and enjoy uninterrupted access to your favorite shows, movies, and live sports events. Remember to keep your DStv subscription up to date and ensure you have a stable and fast internet connection to ensure the best streaming experience possible.

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