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How to Fix Can’t Activate PS4 as Primary PS4

Posted on the 08 June 2023 by Teragoodness

Are you encountering issues on your PlayStation 4? In this guide, we'll walk you through the process to fix the “Can't activate PS4 as Primary PS4” error code on your PS4 or PlayStation Network (PSN).

How to Fix Cant Activate PS4 as Primary PS4

If you're seeing the message “Can't activate PS4 as Primary PS4” when trying to play digital games, activate or deactivate your PS4 as the primary device, or use purchased content, you're not alone. Fortunately, there are several steps you can take to resolve this issue and get back to enjoying your gaming experience.

The “Can't Activate PS4 as Primary PS4” issue refers to a situation where users encounter difficulties in designating their PlayStation 4 console as the primary device for their PlayStation Network (PSN) account. Activating a PS4 as the primary console allows users to access and play their purchased digital games and content, even when offline. It also enables other users on the same console to enjoy the benefits of the account holder's PlayStation Plus subscription.

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However, when users encounter the “Can't Activate PS4 as Primary PS4” problem, they are unable to complete the activation process. This can result in limitations on game access, online features, and the inability to share digital content with other accounts on the console.

What Causes the “Can't activate PS4 as Primary PS4”?

The inability to activate a PS4 as the primary console can occur due to various factors. Here are some common causes for the “Can't Activate PS4 as Primary PS4” issue:

  1. Console Activation Limit: Each PlayStation Network (PSN) account has a limit on the number of consoles that can be activated as the primary device. The limit is set to prevent unauthorized sharing of digital content. If you've reached the activation limit, you won't be able to activate another console as the primary device until you deactivate one of the existing consoles.
  2. Internet Connection Issues: A stable and reliable internet connection is required to activate a PS4 as the primary console. If your internet connection is weak or experiencing interruptions, it can prevent the activation process from completing successfully.
  3. Server Issues: At times, the PlayStation Network servers may experience technical difficulties or undergo maintenance. During such periods, you may encounter issues while activating your console as the primary device.
  4. Account-related Problems: There could be specific issues with your PSN account that are preventing you from activating your PS4 as the primary device. This could include account suspension, restrictions, or other account-related complications.
  5. Firmware or Software Glitches: Occasionally, firmware or software glitches on the PS4 can cause activation problems. These issues may arise due to outdated system software, corrupted data, or other technical anomalies.

How to Fix Can't Activate PS4 as Primary PS4

How to Fix Cant Activate PS4 as Primary PS4

Solution 1: Change Your DNS Settings

One of the methods you can try is changing your DNS (Domain Name System) settings. Follow these steps:

  1. Access the PS4's settings menu and navigate to “Network.”
  2. Select “Set Up Internet Connection,” and choose either Wi-Fi or LAN, depending on your connection type.
  3. In the “IP address setting,” select “Custom.”
  4. For “DHCP Host Name,” choose “Do Not Specify.”
  5. Under “DNS settings,” select “Manual.”
  6. Set the “Primary DNS” to 1.1.1.1 and the “Secondary DNS” to 1.0.0.1.
  7. If the above DNS doesn't work, you can try using 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS.

Solution 2: Switch to a Mobile Hotspot

Another workaround is to temporarily switch to a mobile hotspot. Here's how:

  1. Turn on your mobile hotspot.
  2. Access the PS4's settings menu and navigate to “Network.”
  3. Select “Set Up Internet Connection.”
  4. Choose “Use Wi-Fi” and select your mobile hotspot's name.
  5. Once you've connected to your phone's hotspot, wait for a moment, and then activate your PlayStation as the primary account.
  6. After completing the activation, you can switch back to your regular Wi-Fi connection.

Solution 3: Remove Consoles Linked to Your Account

If the previous solutions didn't resolve the issue, you could try removing all consoles linked to your account. Follow these steps:

  1. Visit the PlayStation website and sign in to your account.
  2. Navigate to the “Device Management” section.
  3. Deactivate all consoles linked to your account.
  4. Return to your PS4, sign in, and access your account settings.
  5. Activate your console as the primary device.

By following these steps, you should be able to fix the “Can't activate PS4 as Primary PS4” error code on your PS4 and regain access to your games and content.

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Conclusion

Encountering errors can prevent you from enjoying your gaming experience. The “Can't activate PS4 as Primary PS4” error code on the PS4 can disrupt your gameplay, activation, and content usage. However, by changing your DNS settings, switching to a mobile hotspot, or removing consoles linked to your account, you can overcome this issue and get back to playing your favorite games.

Remember, if the error persists even after attempting these solutions, you may need to reach out to PlayStation support for further assistance.

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