Virgin Media is a UK company offering television, broadband, internet and both mobile and fixed-line telephone services. They are based in Hook and were created when Telewest and Virgin Mobile merged. They now have over 4.8 million customers including for their TV services, mobiles, landlines and other services. If you want to cancel an account with Virgin, this guide will tell you what to do. If you have any problems, you can ring their main number on 0843 133 7111 (calls cost 7p a minute).
- Go to the main website and log into your account
- Look for any cancellation fees involved
- Contact customer services on 0345 454 1111 if needed
This step by step guide will tell you what to do to cancel your account. But if you need to query something, make a change or get other information, visit our Virgin contact numbers page to get the right number to ring.
Step 1 - visit the website
The place to start to cancel a Virgin contract is their website. Visit http://www.virginmedia.com/ and find the page that applies to the product in question. Have a card handy for any cancellation fees that apply.
Broadband, TV and phone lines
If you are in the middle of a contract, there will be charges to cancel these products, so it is worth assessing this before taking any action. Most contracts are 9, 12 or 18 months in length.
Step 2 - review cancellation fees
If you have a Virgin mobile, call 160 from your handset to talk to Virgin about the cancellation. If the contract hasn't ended there may be fees to cancel it and you have to give 30 days' notice before cancelling the contract, so it won't take effect straight away.
To cancel broadband contracts, you need to give 90 days' notice so that all files, emails and other documents can be transferred before the contract stops. Any refund due for money paid will be sent to you by cheque within 30 days.
Step 3 - log in and cancel
On the main website, you will find the place to sign into your account with your username and password. If you don't have these or they don't work, you can request a new one or register if you are using it for the first time.
Once you are in the account, you can look at bills, payments and other information. On My Products, you will see the option to cancel your services.
Step 5 - contact customer services
If there are any problems or you want to talk to someone about cancelling your services, you can ring them on 0345 454 1111.
