Dunelm is a retail store that was founded in 1979 by Bill and Jean Adderley. The company first sold ready made curtains and slippers from a stall in Leicester market and made a 600% profit. By 1984, they had their first store in the city and 20 years later, their first head office in Syston, Leicester which is also the site of their main warehouse.
In 2001, Dunelm acquired Bellbird Ltd, a made to measure curtain company. Four years later they set up an automated website to allow customers to shop online and order curtains. The business continued to grow and now has artificial flowers, art and lighting also available.
- Go to the Dunelm website
- Select the transaction that you want to cancel
- Check for any cancellation terms
- If you have any problems, call 0345 165 6565 or email to
This guide will provide information about how to cancel an order or how to get a refund. Follow these directions and you can make the cancellation process a simple one. But if you want more information about Dunelm and their various contact numbers, visit our dedicated Dunelm page.
Step 1 - visit the website
Before you can cancel or seek a refund for an item, go to the website to find the information you need for this - https://www.dunelm.com/ .
Once there, sign into your account with your email and password. You will need to create this when you first shop online with the company. Make sure your password is a safe one and you don't use passwords from other sites for good online security.
Once logged on, go to the returns and cancellations section of the website. Here you can find answers to many common questions. You may need a credit or debit card if there is a charge for cancellation.
Step 2 - cancelling the order
To cancel the order, you need to be within 14 days of buying the item. You can also fill out a cancellation form from the website and post it to their customer services team at Dunelm Direct, Green Street, Radcliffe, Manchester M26 3ED.
For customised or exclusive products, you cannot return them unless they are damaged. Ring 0344 346 0022 if this is the type of order in question.
Cancelling items from your order
Once you have placed an order, you cannot cancel parts of it. But you do have the right to return part of the order within 14 days of ordering it.
Cancelling made to order furniture
There is a cooling off period of 48 hours from placing an order to change your mind about made to order furniture. After this, you cannot cancel the order as the process will have started.
Cancelling made to measure curtains and blinds
You have a cooling off period of 24 hours for soft blinds and curtains that are made to measure and after this, you cannot cancel the order. There is no cooling off period for hard blinds.
Dunelm refunds
Any refund amount will be put into the card or account that you paid on originally. If you are returning an item via Collect+ or by collection, the refund will commence once the item is returned and can take up to 2 weeks.
Step 3 - cancellation charges
Most of the time, the quickest way to get a refund is to visit the store you bought the items from. You can use their online store locator as well to find a nearby store. To return online items in the store, make sure you have your dispatch notice with you and go to the customer service desk.
Step 4 - contact number
If you are having any problems with cancelling or placing an order, you can ring the company on 0345 165 6565.
