If you have purchased an item from Bose and want to return it or cancel your order, this guide will take you through the steps to do this. Bose offers a range of high-quality products including headphones, speakers and soundbars.
- Go to the main website
- Find returns and exchange information
- Sort out how to return the item
- Or contact Bose on 0333 300 0112 if you are unsure
Step 1 - visit the website
When you go to the main Bose website you will find information about the different products that they sell. You can also get support for existing customers and orders including product registration and returns and cancellation. It is worth registering with the website, so you can get updates from the company, confirm your ownership of products and find out about special deals.
Step 2 - return information
Bose has a standard policy that allows you to return an item within 30 days of purchasing it. This applies if you are unhappy with the product as well as if something is wrong. To use this guarantee, go to the website and the support section. Scroll down to customer services and click on returns and exchanges.
There are some terms to be aware of:
- Only items bought online or via the phone can be returned for a different product
- All items must be returned in the original box
- If you bought an item from a store, you need to return it there
- When the product is returned to Bose, they will inspect it and then process the refund, sending an email to confirm. This normally reaches your account within 2 weeks
Step 3 - how to return the item
You are now ready to return the item. But there are a few questions to answer before doing this.
There is a standard policy where returns don't cost anything if you are in the UK as long as you don't have a PO Box.
If you are still waiting for the item to arrive but know you want to return it, you should receive it in 3-5 working days unless the item wasn't in stock and there is a delay before sending it which the website will tell you before you order.
