Expat Magazine

Front Door / Alarm Update.... Give Me Strength

By Expatmum @tonihargis
....'cause I know y'all are on the edge of your collective seat.
So, if you remember, I recently had a new front door installed after a two-year wait. As usually happens when work is done around my house, the workmen managed to bugger up my alarm system, and when the alarm man came out it was, of course, much more complicated than originally thought.
Yesterday the alarm technician came out again, sat down and basically told me that the estimate I had been given over the phone was about 50% of the real price because they'd forgotten (despite the fact that it's all there on my account information) that we have more than one keypad. No choice but to sign on the dotted line and authorize the work to be done.
About three hours later it was all over; new key pads which will take a bit of getting used to and I'm sure alarms will go off accidentally a few times. I gathered up the paperwork, checked it over and realized the guy had forgotten to give me the 20% long-time customer loyalty discount. 20% of quite a lot isn't just loose change and damn it, I'm going after it.
Any road up, I phoned the alarm company billing department this morning to clear up the matter - only to be told that it will take two to three days for the information to appear on my account.
So I have to phone back on Monday.
Front Door / Alarm update.... Give Me Strength
'Cause I have nothing better to do than clear up other people's mistakes. 

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