It was not the terms and conditions of the policy or exclusions
that denied the payment but because the
policy was underwritten by an Icelandic firm whose license has been withdrawn.
Roslyn
Earle arranged cover for her five-bedroom Wiltshire house through the
century-old Country Gentlemen’s Association. The CGA’s brokers placed her
policy with European Risk Insurance, which lists an Essex address but is
actually based in Reykjavik. Mrs Earle,
66, submitted a claim after flood water warped solid oak floors, destroyed
antique furniture and forced her to flee with only her two cats and a suitcase.
It was only then that she discovered Icelandic
regulators had withdrawn European Risk Insurance’s license amid concern the
company did not have enough funds to meet its liabilities.
Homeless and facing mounting debts, Mrs Earle complained to the UK Ombudsman, but officials suggested she
‘try the Icelandic Ombudsman instead’. The Icelandic authority promised to call
back but never did. Her six children had to rent a
holiday cottage as a temporary refuge for her because, although the waters receded, her house was uninhabitable. It is
stated that she she may be eligible for partial help under the financial
services compensation scheme. The
despaired policy holder is quoted as saying - ‘The insurance industry has
become so complex and I wonder how many more people are in my position without
yet knowing it.’
With
regards – S. Sampathkumar
4th Mar 2015.
