If you run an online store, you'll need a solid customer engagement platform that combines powerful marketing automation features with the best features of a sales CRM. A good CRM platform helps businesses build stronger relationships with their customers, which improves retention and sales.
It's ideal for businesses that want their sales and marketing teams to collaborate on generating leads, managing them, and closing deals with just one piece of software.
So, are you also looking for a dependable CRM tool that will help you grow your eCommerce business systematically?
If yes, then in this post, we will be giving you an elaborate review of edrone, one of the best AI-based CRM tools in the market right now.
What is edrone?
edrone is an eCommerce CRM and Marketing Automation platform. It employs artificial intelligence (AI) and big data to create an intelligent platform that truly understands your customers. Customer intelligence can be used to personalize pitches and promotions, remember birthdays, upsell and cross-sell products, and much more.
You get marketing automation, multichannel support, and web behavior analytics in addition to customer intelligence. edrone comes with a slew of marketing tools and connects to more than 150 banks and payment portals.
It's clear that edrone put a lot of thought into the platform's design principles and layout.
What does edrone offer?
edrone offers best-selling product recommendations, customer intelligence, cookie marketing, personalization of messages to customers by including matched products in messages, automatic segmentation, and more.
The unified edrone dashboard includes all the key features such as Lead management, customizable sales process, Automatic data capture, opportunity management, and configurable reports. Furthermore, Case Management, Account and Contact Management, and Task Management are just a few of the features available in edrone. Key features of the tool include:
Marketing AutomationAdvertising and marketing functions are automated with edrone's eCRM software. A lot of automation is done with a slew of equipment and eCRM software, which vastly improves the sales process.
Customer IntelligenceUsers will gain a better understanding of visitors' behavior if they carefully analyze the collected data about visitors to their website. This allows them to make informed decisions about how to contact prospects.
Machine LearningImproved machine learning underpins the edrone eCRM software. This includes, for example, device mastering, also known as machine self-learning or virtual system study.
Product NotificationsThese allow you to communicate with customers in real-time and display content based on what they're doing in our store right now and what products they're looking at. Allow your customers to receive personalized messages tailored to their specific needs, resulting in a 50% increase in open rates and a two-fold increase in click-through rates.
Dynamic NewsletterBy displaying their bestsellers or recently viewed products, you can fully personalize your offers to your customers.
Recover Abandoned CartsBy informing visitors to your online store about unpurchased items and frequently offering discounts or informing you about new items, you can encourage them to complete their shopping.
edrone User InterfaceThe user interface is unique, but it is self-explanatorily and simple to use. To use edrone, you don't need any technical knowledge or coding experience. All of the features are visible and ready to use in a matter of seconds. The layout is clean and uncluttered, despite a large number of advanced options.
edrone DashboardThe edrone dashboard is the most organized yet minimalist one you will find in the niche. The overall layout of the dashboard is very neat, with all the essential metrics of your eCommerce brand, like impact rate, repeat rate, revenue, subscriber growth, CLV, and more, all segregated into blocks. The pale white background with white blocks and simple fonts and accents is neat and easy on the eyes. The dashboard also gives you complete access to all your active automation and website insights, including the number of clicks and views received on your products.
There is a sidebar menu on the right side of the page which smoothly slides in when you hover over it. The sidebar sports a pale yellow accent and is a centralized hub for all the key tools and features you can use, which include:
Access to all the messages received from clients and customers on various support channels, including WhatsApp and Facebook. You can access them all under the Inbox reports sub-section or individually under the WhatsApp, and Facebook Messenger sub-sections.
Access to options like Segmentation, RFM Analysis, "Now Online", and more. This section of the dashboard is subdivided into three sub-sections, Customers, Spenders, and Tags, and shows your email and SMS subscription status, including email subscribed, email unsubscribed, SMS subscribed, and SMS unsubscribed. All of these insights are presented in graphical form as well for better understanding.
Access to options like Newsletter Subscription, Loyalty Program, Recover Abandoned Carts, Dynamic Newsletters, and more. This section of the dashboard allows you to check all your newsletters, campaigns, and marketing automation Plug'n'Play scripts.
Access to options like Social Advertisement, Sales Funnel, Facebook Ads, Library, and more.
Access to options like Engagement Dashboard, Google Analytics, Onsite, Search, Top Products, Inbox Reports, Email Newsletter Reports, and more.
Access to options like Agents, Billing, Integration, Import, Export, and Limits This section of the dashboard is subdivided into three sub-sections, Customers, Spenders, and Tags, and shows your email and SMS subscription status, including email subscribed, email unsubscribed, SMS subscribed, and SMS unsubscribed. All of these insights are presented in graphical form as well for better understanding.
Who can use edrone?
edrone has been developed to cater to a wide range of users as per their needs and requirements. The software is suitable for users and organization types including Mid Size businesses, Small businesses, enterprises, Freelance, Nonprofit, and Government.
Conclusion: Is edrone worth the penny?
edrone is an e-commerce-specific marketing automation system that is one of the most reliable on the market. Its cutting-edge technology includes Social CRM and machine learning. Rapid deployment, cart recovery, dynamic newsletters, product recommendations, ease of use, and pre-built scenarios make edrone a must-have software for eCommerce businesses looking to expand.
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