WordPress helpdesk plugins allow you to boost your user interface and help to increase the conversion rate of your website. A number of WordPress helpdesk plugins are available in the market which you can use in your website and increase the number of customers.
The helpdesk plugins will allow you to directly interact with your users. Some of these plugins allow an agent to agent conversation as well. Here we have mentioned some of the best WordPress helpdesk plugins of 2020. All these plugins are affordable and are also easy to use. Let us know about each one of them in detail.
#1 Zendesk
Zendesk is a WordPress helpdesk plugin which supports documents, multiple products and teams. Using this plugin, you will be able to convert your block comments to Zendesk tickets. It also allows you to manage support tickets from your WordPress dashboard. You can access the support tickets through your social media accounts, chats and email.
You need not have to switch accounts in order to use these services. This allows you to bring your helpdesk directly to your blog site only. A single sign-in is required in order to access the plugin. You can also accept a number of visits to your website. Support feedback is a very important feature of this tool. You can create a simple contact form on your dashboard.
#2 WP Live Chat Support
WP Live Chat Support is a very popular WordPress plugin. It is basically a WordPress chat plugin which allows you to chat with your customers directly. This plugin does not require any third-party connection. WP Live Chat Support also comes with a free version which supports a number of live chat options.
WP Live Chat Support is very easy to use and can be installed on your website quite easily. It is very reliable and effective. You can increase your conversion rate to a great extent using this plugin. It also enables an agent to agent chat. You can transfer chats to another agent. This can also be done in a brief time. 6 live chatbox themes are available with this plugin.
#3 WP Support Plus Response Ticket System
WP Support Plus Response Ticket System is a free WordPress plugin which allows you to add all the functionalities of a help desk on your website. The plugin is highly responsive and also very easy to use. Using this plugin, the users will be able to submit a categorised support request.
WP Support Plus Response Ticket System will allow you to designate priority items and monitor the support agents. The plugin is available in more than 10 languages. Even a beginner can use this plugin comfortably without any hazards. The plugin has a lot of interesting functionalities and customisation options. You can add your company’s logo to the live chat window. You can even add photos to the live chat windows.
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#4 WP Help Integration
WP Help Integration allows you to integrate your WordPress website with different service desk tools. It allows you to capture support tickets from your website. You will also be able to design forms using the default WordPress form option. The forms can be embedded with your visits pages or post. The information collected can then be sent to the help desk portal directly.
WP Help Integration supports default WordPress web forms. You can also use this plugin to redirect the user to decide pages after the form has been successfully submitted. The plugin supports WP members addons. It also allows duplicate heading options. The plugin is compatible with all popular versions of WordPress. All the elements are easily customizable.
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#5 Help Scout
Help Scout is one such plugin which is extremely easy to use. It has an extremely easy to use interface which can be accessed from both users as well as administrator side. Help Scout will also enable the website owners to designate the role of a support agent. You can use this plugin with any of the popular WordPress websites.
WP Help Integration can be used with other popular WordPress plugins. It also integrates with WPML. A number of contact forms and shortcodes will be provided. Multiple attachments are also made possible. You can create a ticketing admin directly from the user interface page. A number of HTML email templates will also be provided. This plugin supports multiple languages and easy translations are also available.
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#6 Awesome Support
Awesome Support is a free WordPress plugin which includes email notification, file attachment and ticket system. It has a premium version as well which comes with a number of advanced features. The plugin is extremely versatile and is rich in interesting features. It is basically a help desk and supports ticketing plugin.
Your customers can access the help desk within a very short time. This plugin also allows email notification and restricted access. You can have entire control over the number of files which are uploaded to your website. Over 13 field types are provided and you will be able to customise the fields as per your requirement. The plugin also supports as many products as you want. It has a number of other features as well.
#7 bbPress
bbPress is not exactly a WordPress help desk plugin. Instead, it allows customer support through forums. In the forums, the customer will be able to contact you and ask for guidelines. The plugin is very useful and is one of the most widely used WordPress plugins in recent times. It comes with a number of interesting features. bbPress can notify the agents of ticket events. It can also notify third parties about ticket events.
bbPress is extremely elegant and is easy to use. It will allow you to increase the conversion rate of your website to a great extent. The forums created using this plugin are easy to use. It also has over 3,00,000 active installations from different corners of the world. It works perfectly well on all popular WordPress themes.
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Conclusion
So, these are few WordPress helpdesk plugins which will allow your customers to interact with you and also help them to get the necessary help whenever they are stuck on your website. These plugins also allow your users to navigate into your website more effectively. They will play a great role in improving your user experience and will also boost up the conversion rate. Which is the best WordPress helpdesk plugin? Do let us know.
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