9 Best Tools to Track Incoming Calls from Marketing Campaigns

Tracking incoming calls have changed the way businesses operate in the past decade. Tracking incoming calls enable companies to understand customers better. Tracking incoming calls helps improve lead generation, enables improving ad content, increases ROI, and much more. A call tracking number of a local of 800 numbers is assigned to a business phone to facilitate tracking. Tracking covers factors like a number, location, and name, making it easy for the team to work accordingly.

Companies track incoming calls to improve their digital marketing efforts, customer service enables measuring online and offline campaigns, keywords based tracking, data management, analytics, and real-time data. Companies track incoming calls for various reasons. While a few factors help understand the customer requirements better, the others enable the companies to run successful online and offline call-based marketing campaigns.

How do companies manage to track incoming calls?

Whether you are a small, medium, or large company managing your incoming calls to improve your leads, build trust with your existing customers, and better understanding your prospective customers can be overwhelming. The number of incoming calls per day is enormous. While an existing customer expects excellent treatment every time they get in touch with you, the prospective ones gauge your company by handling their calls and answering their queries. You can hire multiple teams and struggle to manage them or set up a system to manage your incoming calls.

Setting up a call tracking system helps companies prioritize the calls based on the situation, importance, skills, and a few other factors. The trending call tracking phone system enables customers to use multiple channels like phones, websites, emails, apps, and a few others to reach out to the company. The phone system allows companies to optimize the available resources, prioritize customer queries, and cater to the customers' questions at the right time. Installing the right equipment, establishing contact points, customizing, and keeping a tab on the feedback to stay on track will be very helpful to set up a phone system for beginners.

How can I track incoming calls on my phone from another phone?

GPS call trackers enable to track the caller's location. GPS Phone, Locate any Phone, and a few other call tracking apps allow tracking the location even when the caller is not online. Companies providing the call tracking service enable it by assigning a unique number like 800, allowing them to track tons of factors to improve their business. While some are through software, the others do it with an individual number assignment, and a few of them even offer an entire suite of software that enables businesses to track more than just an incoming call. Companies used tons of time and money to track incoming calls previously, and the recent call tracking software has enabled the same with only a few clicks.

How to trace a mobile number call history?

The modern technology has enabled companies to track incoming calls, call logs, trace call history of a mobile number, the location of the call, and much more with a simple assigning of a number or installing software. The mobile providers usually offer such services. However, to track the call history of another person, you would require a call tracker application. A mobile tracker enables you to get information about the call time, duration of the call, GPS coordinates of the calling number at the call time are all tracked. A mobile tracker enables you to receive the received, missed, and dialed call history of a mobile number.

How can I check someone's call history?

Tracking someone's call history is probably on your mind, whether for business purposes or personal. From parents to lovers tracking the call history is at an all-time high for a variety of purposes. The mobile companies have multi-layer high-security measures for smart devices. Apart from this, cracking passwords may raise suspects! The answer to effortlessly trace someone's call history is through remote call spying solution.

These remote call spying solutions can be done in a few minutes and clicks, saving you the stress, time, and cost. Spymaster Pro is a software that enables you to spy on call logs, FlexiSPY allows you to monitor someone's cell phone call log, Spy Stealth, XNSPY, and many others are a part of the list of spy software.

Call rail, Invoca, Dialogtech, Ring DNA, Call tracking Metrics, Ringba, and many other top call tracking software providers are available in the market. Let us discuss the features, uses, use cases, mobile apps, and pricing of some of the best software to track incoming calls.

Applications to track incoming calls -

PhoneWagon

Phonewagon works well for a digital marketing agency to better understand the effectiveness of their marketing campaigns. Doing so enables them to convert leads. The Phonewagon software is easy to use and offers tons of features with unlimited user plans.

Phonewagon also allows companies to create an online marketing campaign and check what is working and what is not, helps to record phone calls and increase lead conversions. Phonewagon is easy to set up with simple three steps. Adding a tool-free number, search and select an area code, and configure the number.

Features

• Toll-free numbers, local numbers, International numbers, and number porting is available for instant number setup.
• Call Recording, Greeting messages, whisper messages, and customized call-tagging enables users to automate.
• Email summaries, email call alerts, and advanced reporting help users keep track of various factors and adjust accordingly.
• Visitor keyword tracking, Google analytics integration, Google AdWords Integration, automated text replies, and a few other features help track customer behavior and enable companies to change their strategy accordingly.
• Simultaneous ring, unlimited user accounts, and client accounts are helpful for large businesses to consider it as a complete phone system

Benefits

Effortless setup, Text messaging, and offers firms to utilize local and toll-free numbers.

Use Cases

Sales & marketing teams

Mobile Apps

Phonewagon is available on Android and iPhone/iPad.

Pricing

Callrail enables companies to track their calls, manage leads, and help plan the marketing campaigns. Callrail also allows tracking and analytics for phone calls and web forms. The main phone number receives calls through a tracking phone number. Call forwarding enables companies to track, forward, and answer the calls. Callrail also provides users with statistics that they can check online in real-time. Callrail enables tracking, ROI, SEO, and offline ad campaigns.

Features

• Call recording, keywords/adwords call tracking,
• Static & offline call tracking
• Visitor tracking, customized call flows,
• Analytics dashboard,
• Email notifications,
• Call scheduling,
• Interactive menu,
• SIP routing,
• SMS/Voicemail
• Dynamic Website call tracking

Benefits Usage

Call recording, routing, marketing strategy optimization, and streamlining workflow with integrations.

Mobile Apps

Call rail is available on iPhone/iPad and Android with integrations like Salesforce, Slack, WordPress, Google Ads, Google Analytics, and many more.

Pricing

Ringostat is a platform that enables to track incoming calls through a variety of features. Optimizing marketing campaigns, ROI, call tracking, cloud-based PBX, end-to-end analytics, and much more is possible with installing the Ringostat phone system. Pricing plans suitable for all sizes of businesses. Ringostat enables user companies to interact with visitors, convert them into clients, collect data, and track keywords in conversations.

Features

• Call List management
• Call - recording, monitoring, reporting, routing, tracking, and transfer
• API
• Access Control
• Customized reporting
• Call monitoring
• campaign management
• Integration and reporting

Benefits Usage Mobile apps

The mobile app of Ringo stat enables Integration with Woopra and other platforms.

Pricing

CallTrackingMetrics

Call tracking metrics are a well-designed business phone system that improves the growth and performance of an organization. call tracking metrics have features that enable businesses to track incoming calls. ROI, sales agent performance, analytics, review of marketing campaigns, and much more is possible with call tracking metrics.

Tracking a call for incoming calls and outgoing calls using the call tracking metrics features is easy. Analytics, unique calling numbers, call recording, and tons of other features make it a hot favorite with the sales and marketing teams.

Features

Keyword tracking, smart routing, call center, Geo contact, call tracking, conversation analytics, and call management.

Benefits Usage Mobile apps

Call tracking metrics supports windows, Mac, iPad, and Android.

Pricing

Call page enables the callback solution. It improves sales, converts potential clients, increases lead response time, and much more is possible with the call page. Businesses get tons of calls, and the call page enables a call back that converts potential visitors into happy customers. Sales and support teams are the most benefited teams with the Call page features.

Features

• Call & SMS settings with scheduled calls, dialing time, call algorithm, call operators, customized voice message, caller ID, call queuing, IVR, and preset working hours.
• Widget settings are available with customized - styles, buttons, fields, eyecatchers, dynamic text, and personalized - text, pop-up, and tooltip.
• Display settings with triggers of inaction, mobile, button, time, UTM, text interaction, AI - scoring, data auto-filling, night mode, Geo & IP trigger.
• Call analytics with Call status analytics, export to CSV, full sales reporting, customizable reporting, call recording, visitors, and conversion data.
• Notes, departments, email notifications, and user roles are productivity features.
• IP blocking, blacklisted numbers, country blocking, and user permissions are security features.
• Support features with help center access, email & live chat support, phone support, dedicated account manager, and Service-Level agreements.

Benefits Usage

• Increase sales calls
• Capture more leads through the website

Mobile Apps

Does not support mobile apps

Pricing

• A seven-day free trial is available.
• The basic plan is free and covers up to fifteen leads, one domain with call page widget, up to fifteen calls, two call operators, a summary and leads dashboard, an eyecatcher widget, scheduled calls, and messages the integrations available in the callpage.
• The professional plan costs $119 per month and covers up to one hundred and fifty callbacks (leads) per month. This subscription works well for websites with more than five thousand visitors. Two domains, three call operators, all the integrations, calls, and security features, along with text and pop up personalization.
• The premium plan costs $284 per month. It covers up to four hundred leads, five thousand visitors, five domains, ten call operators, and covers all the integrations, security, call, widgets, personalization, call tracking, reporting, and automated workflow features.
• The custom plan covers a dedicated manager and has all the features in the premium plan. Charges, leads, call operators, the price per additional lead, call recording history, phone numbers, and call page widgets are all customized.

Business looking to connect with customers through a cloud-based business telephone system that is easy to use, then Callhippo is an excellent choice. The advanced features, functionalities, integrations, and reporting tools help sales and service teams engage in conversations with their customers effectively and efficiently.

Features

• IVR
• Automated call distribution
• Power dialing
• Analytics/reporting
• Call monitoring
• Call recording
• Benefits
• Cost-effective
• Hassle-free set up
• Time-saving
• International phone number facilitates on the go business.

Usage Mobile apps

Callhippo is available on Chrome Webstore, App Store, Google play, and Download for Windows (Beta version)

Pricing

• The Bronze subscription costs $14 per month and is an excellent choice for startups that may require up to five users. The Bronze subscription covers one free number, forward-to-device, SMS, voicemail, teams, and call recording.
• The Silver subscription costs $18 per month per user and is an excellent fit for small sales teams with five to nine users. This plan includes unlimited incoming calls, IVR, Live Call, Call Queuing, Call reminders, work hours for users, internal team calling, holiday routing, and reporting/ analytics.
• The Platinum subscription costs $30 per user per month and is best for small and medium business organizations with up to ten users. This subscription covers all the features in the silver subscription. Call transferring, three-way calling, call barging, power dialing, Whitelisting, App blocking, forwarding to multiple devices, routing to external numbers, and volume discounts are also a part of the platinum subscription.
• The enterprise subscription works as a one-stop, customized solution for all the phone system needs of a business. The features and pricing can be customized based on the discussion with the team.

Call tools.com

If you are a team looking to improve your sales productivity, then the call tools phone system with its predictive dialer, real-time performance analysis, live agent monitoring, and reporting is an excellent fit for your business. It also aids remote working, enables workflow automation across the globe, improves sales generation, and much more.

Features Benefits Usage

Sales

Telemarketing

Inbound call center

Mobile apps

Not available

Pricing

Not provided

The AI-powered call tracking software enables companies to track incoming calls and will allow them to plan marketing campaigns based on real-time analytics collected from inbound phone calls.

Features Benefits Usage Mobile Apps

Does not support any mobile apps

Pricing

• A free trial is available.
• Contact the provider directly for the price quotation.

Mojosells is an excellent fit for sales teams and real estate companies. Mojosells enables companies to face their competitors. It is a one-stop solution that offers both web-based and mobile CRM with a power dialer.

Features Benefits

• Predictive dialing cuts down call time tremendously
• Improved efficiency with triple dialed outbound calls

Usage

Real estate

Mobile Apps

iOS and Android apps are available with Mojosells.

Pricing

Ringba is an excellent software that enables to track a call and also provides analytics for marketers. Ringba is a superb option if you are looking to track incoming calls through real-time call routing and reporting.

Features

• Call tracking with features like call recording & routing, CRM, Campaign attribution, caller identification, and conversion tracking.
• Call center features like escalation management, call logging & scripting, and campaign management.

Benefits Usage Mobile apps

Ringba does not support mobile apps

Pricing

Conclusion

Several providers offer software to track incoming calls in the market. Calling, call scheduling, routing, SMS, text messages, porting numbers, local numbers, national, and international numbers help the sales team improve conversions. Keywords tracking, email alerts, automated text replies, voice mail, dynamic website call tracking, campaign management, Geo Contact, country blocking, reporting/ analytics, and many other exciting features not only enable companies to track incoming calls but also perform tons of other things that help them to improve lead generation, increase the efficiency of their marketing campaigns, allows to better understand their customer behavior, and much more.

Some of these providers offer a mobile app that helps sales teams to work on the go. Managing phone calls, tracking the caller's location details, and much more is possible using the web or the app. Companies need data to know which keyword drives their potential clients into customers. Companies track incoming calls through mobile or a PBX. Most of these phone systems track the caller locations and even enable callers to call from the number with a similar location code. Each provider offers various features that will allow companies to improve their sales, track keywords to understand what drives their customers, and strategize their marketing campaigns.

Questions asked while looking for call tracking tools:

Kateryna is a blogger from Ukraine and has been traveling across countries from the last decade. Blogging and traveling have been her passion since she got a knack of writing blog on WordPress. Kateryna is a regular guest contributor for web publications, write reviews for business productivity applications.