Here are the 6 best Amazon feedback software. They’ll let you request, monitor and manage your Amazon feedback.
Note that this isn’t a “ranked” list. Meaning, the #1 tool here isn’t necessarily the best Amazon review software. Similarly, the last isn’t the worst.
Using any one of these will let you send, monitor and manage your reviews. Most allow advanced filters so you can choose who and when receives the email.
No prior experience? No issue. With almost all these, you get pre-designed templates.
The best part? Every single one of these offers a free trial! I’ve even included a forever free Amazon review platform!
Let’s get you some reviews then?
The 6 Best Amazon Feedback Software 2021
1. eDesk Feedback
Website: https://www.edesk.com/feedback
- Free trial: 14 days
- Starting price: $109.00/month
- Offers Pre designed templates
- Includes automated snippets
- Advanced filters for including or excluding recipients.
- Works even if you’ve been blocked from proactive messaging.
Feedback was earlier known as FeedbackExpress. It was then acquired by eDesk. Why this matters to you?
eDesk is the same company that owns RepricerExpress. RepricerExpress is the tool that’s dominating my list of best Amazon repricing software at the #1 spot!
Hence, eDesk somewhat has a pre-built reputation of offering impressive software. Is eDesk Feedback the best Amazon feedback tool though? We’ll see.
As for features, you’ll love eDesk Feedback’s “automation” features.
For starters, you can start with pre-designed templates and snippets. Even if you’ve never sent out a review/feedback request before ,your e-mail still looks just as professional and serious!
The snippets help personalize the e-mails. Every email feels as if it has been hand-written individually for the recipient. You can simply insert the snippet which auto-inserts relevant information wherever applicable in your email.
It even allows creating custom snippets that suite your business better.
Moreover, eDesk Feedback works even if you’ve been blocked from proactive messaging!
The control it offers is amazing as well. You can add your feedback request rules to products depending on their order date, SKU, ASIN, product condition, customer type (returning/ first-time), date-specific orders, fulfilment method, even country and region!
In a nutshell, you choose who gets your email and who to exclude! If someone got an item delivered late, it’s best not to pester them for reviews, right? Similarly, if someone already left a review, it’s auto-detected and they can be excluded!
It even allows your customers to rate your products from within their e-mails!
As for pricing, the tool offers a free 14-day trial! This doesn’t require credit cards. After the trial, plans start at $109.00/month.
2. FeedbackFive by eComEngine
Website: https://www.ecomengine.com/feedbackfive
- Free trial: Available
- Starting price: $0.00 for 50 emails/month.
- 3 Pre-designed templates
- Advanced filters and automations
There are two major reasons why this can be one of the best Amazon feedback software.
First, it’s very pocket-friendly! In fact, it’s literally free forever for small sellers.
You choose the no. of feedback requests you’ll send and that’s what decides your package. The lowest being $0.00/month for 50 requests/month. The paid plan starts at a low $9.99/month for 250 emails.
The second reason being its automation! Despite being a cheaper software for Amazon feedback, it’s still offers impressive control.
You can customize the time after which you wish to send the request. You can choose the no. of days of the order/delivery after which the emails should be sent. You can even set the exact time of day when you wish the email to go out.
Even the fulfilment type, ASIN-based requests and a lot more can be customized.
It also allows setting up text and SMS alerts. If there are requests which need attention, you’re notified instantly for faster response!
The exclusion filters are great as well. You can set it so that you don’t send review requests for refunded orders, late deliveries or other such scenarios.
The reporting is equally impressive. They show how the emails have been performing, what impact they’ve had on your ratings and a lot more.
It even has 3 pre-designed email templates. The first is the standard Amazon review request. It can’t really be edited or changed. This is done to ensure you’re 100% complying to Amazon policies.
The other two requests let you either send a “seller feedback” or “product review” request. Completely customizable. You can add your own logos, CTAs and even PDF files!
There’s also a 100% free trial so you only pay for it if you like it!
3. BQool BigCentral
Website: https://www.bqool.com/amazon-feedback-software/
- 14-day free trial
- I based subject lines and schedules
- Advanced recipient filters
- No charges for opt-out emails
- Starting price: $50.00 for 5000 emails
BQool is another one of the tools that I’ve mentioned on my Amazon repricer list. It totally dominates the Amazon feedback and review tools market as well.
For starters, it uses A.I to suggest the best subject lines and sending schedules for the emails. It studies the buyer’s location, season, and even holidays to compose these messages!
You can obviously personalize the e-mails to increase your chances of receiving a feedback.
It’s also capable of identifying repeat buyers, these are most likely to give you positive feedbacks than one-time buyers, right? Even discounted orders can be filtered and targeted individually.
Time-filters are available as well. You can also exclude orders which are shipped late or have been refunded. It also instantly notifies when a negative feedback is detected.
One of its primary features is that it refunds opted-out emails! If the buyer’s don’t receive your mails, you get your credits back.
After the 14-day free trial, it costs just $50.00/month for 5000 emails.
4. SageMailer
Website: https://sagemailer.com/
- 30-day free trial
- Advanced recipient filters
- 9 variations
- Test-emails
- Starting price: $25.00
SageMailer is one of the best Amazon feedback software purely based on its quality and quantity of features.
For starters, the pre-designed templates exist. Personalization is possible using snippets/shortcodes with SageMailer.
Then, it not only supports A/B tests, but creates up to 9 variations for the message to be sent!
It also has a “include past orders” feature. Using this, you can request reviews for products which were ordered up to 30 days prior to you signing up for SageMailer.
The other filters include day/time, repeat/first customers, ASINs, discounted buyers and so on.
There’s even a “test” feature. This allows sending emails to your own ID before sending it out to your actual customers.
There’s also an invoice maker which takes care of everything including taxes! It allows a whole month of free trial, the paid plans start at $25.00/month.
5. Kibly
Website: https://kibly.com/
- 30-day free trial
- Pre-designed templates
- Detailed email tracking (CTR/ Open rates/unsubscribers)
- Starting price: Depends on features
Kibly doesn’t have the most impressive product description on their website and it still is one of the best Amazon review software.
For starters, there are pre-designed templates to work with. These can be personalized and customized as per your needs. Custom logos and brand elements can be inserted as well.
These are some of the most visually appealing templates of all the other options listed above.
Its A/B tests are pretty unique. They’ll let you find the types of email which are and aren’t working for you. It allows attachments with the emails as well.
Of course, excluding or blocking negative customers is important as well. That can be achieved using its blacklister.
It also has an in-built link tracker which helps monitor performances, especially the clicks. It even lets us monitor the open rates, CTR and no. of unsubscribers for the emails.
The time-filters too are available. You get full control over when exactly those emails should be sent.
Another one of its unique features is the “auto-unsubscribe” thingy. It unsubscribes people from your email list if they leave negative feedback, protecting you from similar reviews in the future.
There’s a free trial. The pricing isn’t very rigid and depends on a number of factors.
6. Feedback Request by AMZFinder
Website: https://www.amzfinder.com/
- Free trial: Available
- Starting price: $29.99/month
- Pre-designed templates
- Blacklist
- Advanced invoice generator
This one’s a nice balance between price, features and ease of use. For starters, the emails can be set to be sent at specific days/time or after X days of the order is placed.
Similarly, the fulfilment type too can be used as a filter for sending these feedback requests.
It also includes an in-built invoice generator. Nothing too fancy but it does help save a lot of time. It also makes sure the name, address, and even the VAT details are correct on the invoice.
The pre-designed email templates sure exist. These can be customized to suite your likings and brand.
The interface is pretty impressive as well. You can view all your reviews, across all your products on a single page! Reviews can also be tagged such as “pending”, “processing” and so on. Helps manage and reply to these review faster.
Excluding buyers from your review emails is possible as well using its “blacklist” feature.
There’s obviously a free trial. Paid plans start at $29.99/month.
Final words- Which is the best Amazon feedback software?
Every single software for Amazon feedback on this list is pretty top notch.
The final decision would mostly be impacted by your budget and personal preferences. They all offer about the exact same features.
However, if you need directions, I’ll say eDesk Feedback is a pretty good place to start.
Let’s not waste anymore time eh? Go check these out and decide which is the best Amazon feedback software for you!
