Food & Drink Magazine

Sued for Saying He Didn't Like His Meal.

By Seabee
In case you've missed it I have to draw your attention to a post by Alexander on Fake Plastic Souks.
Briefly, a Kuwaiti blogger posted a restaurant review, in which he gave a couple of positive comments but said he was unimpressed with the food and wouldn't go back.
Fair enough, you'd think.
I'll quote a few lines from Alex's post:
And then there's the comment from a geezer called Mike Servo, who claimed to be the general manager of the Benihana management of Kuwait and who threatened to sue Mark.

"...our rights and name is being used in a wrong way and broadcasting the video without a proper consent from us is really annoying specially Benihana is just opened up its doors to the public. We are seeking and consulting our legal dept. on how we can form a type of law suit against your website to be brought up to the Kuwait authorities."


He goes on to trill: "We want you to give us your information, your name, your number and your address so our lawyer will take it from there and be sure that you in Kuwait were the jury is 100 % clean and fair."
Mark posted up on Twitter yesterday that he had received the lawsuit. Benihana Kuwait actually went ahead and sued a blogger for writing a bad review of their restaurant.
It's something that infuriates me. Justifiable criticism from a customer and a company rushes to the legal system.
Benihana HQ needs to look at this seriously and quickly because the action by their Kuwaiti franchisee is bringing their brand into disrepute.
In my opinion the unprofessional, unbusinesslike action needs to get as much exposure on the 'net as we can give it, which is why I've repeated the story here. I hope you other bloggers and social media users will expose these people too.
PS an hour later.
Just before shutting down and heading off to the airport I thought I'd see what cyberspace had on this. Bloggers, Twitter, Facebook - have a look folks. Benihana Kuwait have created a PR disaster for themselves. All their own work.
I wonder if they're beginning to understand how business works in the real world. You know, the place where customers have a say too. Where bullying and threatening creates a backlash.
If you are beginning to understand it, it's too late guys, you've damaged the brand already. You've poured ridicule on your own brand.

You Might Also Like :

Back to Featured Articles on Logo Paperblog

These articles might interest you :

  • See What I Have Done – Sarah Schmidt

    What Have Done Sarah Schmidt

    Historical Fiction4*s Lizzie Borden took an axe And gave her mother forty whacks. When she saw what she had done, She gave her father forty-one. Read more

    13 hours, 2 minutes ago by   Cleopatralovesbooks
    BOOKS, CULTURE
  • Hubby and I Tested Out The 2017 Toyota RAV4 !!!

    Hubby Tested 2017 Toyota RAV4

    Hi Huneybees,Hubby and I love going out for rides and recently we had the Toyota Rav4 Premium 2.0 to join us. I've always been a fan of the RAV4 series for its... Read more

    13 hours, 5 minutes ago by   Huney_84
    LIFESTYLE, SHOPPING, TV & VIDEO
  • Concert Review: The Price of Reinvention

    Concert Review: Price Reinvention

    Soprano Natalie Dessay returns to Carnegie Hall. by Paul J. Pelkonen Natalie Dessay. Photo © Sony Classical. Natalie Dessay is no stranger to adversity. Read more

    13 hours, 37 minutes ago by   Superconductor
    CULTURE, THEATRE & OPERA
  • Chicken with Cherry Tomatoes and Capers

    Chicken with Cherry Tomatoes Capers

    There are normally only two of us eating in this house and so I normally try to cut recipes in half for us, or create dishes which are simple and make just... Read more

    15 hours, 5 minutes ago by   Mariealicerayner
    FOOD & DRINK, RECIPES
  • AMPM Cafe Rajouri Garden Where Shakes Shake You More Than Music

    AMPM Cafe Rajouri Garden Where Shakes Shake More Than Music

    Well, there are a lot of winning factors that AMPM Cafe Bar has to gain your presence frequently. Though its rooftop fourth floor and fifth floor are silent... Read more

    16 hours, 6 minutes ago by   Jaideep Khanduja
    DIARIES, SELF EXPRESSION
  • FFS Friday - Gone

    This week Tiger has actually done a few things around the house and he's so proud of himself. FFS. It's not anything amazing, just things that he should be doin... Read more

    16 hours, 35 minutes ago by   Glossqueen
    HAIR & BEAUTY, SELF EXPRESSION
  • The Hagar-Sarah Conundrum (Yet Another Question for the UUA Presidential...

    Susan. Alison. Jeanne. I've been trying to find a way to ask this question and not sound like an angry black woman. I have figured out in the process that I... Read more

    16 hours, 46 minutes ago by   Eastofmidnight
    POLITICS, SOCIETY

Magazines