In Part One of our three part blog series about Reinventing Tech Support for a Connected World, we explored the tech support spectrum and the impact of live support on brand visibility. Even more critical is ensuring the customer experience is a positive one; in a world where social media is ever present, the consumers’ voice is amplified and tech support experiences can go viral with a post, tweet or tap.
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Reinventing Tech Support for a Connected World Part 3 – Differentiate Your Company from the Competition
Reinventing Tech Support for a Connected World Part 1 – The Tech Support Spectrum and Brand Visibility
The Need for Premium Tech Support Services in Digitally-Connected SMBs
The Importance of Cloud-Based Services for SMBs
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Ana Hoffman
