Co-Promote - What Happened?
One day I was loving Co-Promote, getting shares on Facebook and Twitter and then suddenly the error message showed up.
The service was great but when it went down Co-Promote got it wrong on social media. Co-Promote has over 350,000 users today, according to their home page. Their slogan is "Get shares and retweets from real people. Free." There is a paid version of their services as well for $49/month. I had been using them for 6 months free and loved the service.
As with any social networking service it took a while to build up a following and to gain points. I was ready to go with the premium version when all of a sudden they stopped working and they only posted on Twitter twice in 2 weeks that they were having server issues. No note on their website, no blog post, one tweet was it.
Co-Promote Got It Wrong With Not Responding!
According to many of their users on Twitter they have not responded to emails. Imagine being a paid subscriber and not receiving an email or more information from them on social media? They are the ones that help us promote on social media but they cannot promote to us?
The longer this lack of communication continues to go on the more their users will not go back to their services - especially those with the paid version. It's sad to see a company that provided great social media services like Co-Promote got it wrong with social media.
What Others Are Saying on Twitter on How Co-Promote Got It Wrong
@bbrian017 @copromote I actually have 400,000 credits in #copromote. So earning that much in another platform require time or money. @copromote what's up?
- Md Sajjadul Robin (@SajjadRobin) May 9, 2017
2/2 My favorite part of #Copromote was reaching relevant blogs. Food & mombloggers, please get in touch, I still love your content
- FoodOfHistory.com (@foodofhistory) May 10, 2017
@StevenGreenberg FFVC are investors in #copromote right? What's going on with that company? Down for almost 2 weeks!?! No updates either
- Wendy Bayer (@WillB90210) May 10, 2017
While #CoPromote is down take, some time and watch #ANIGRAMS latest #Animated #SocialMedia #Ad @CoPromotehttps://t.co/Cl7TlfGcNe
- ANIGRAMS (@AniGrams) May 9, 2017
#copromote alternative #socialmedia #marketing #bloggers #blogging https://t.co/XIS1NNOpuY RT @blogengage
- Erik Emanuelli (@ErikEmanuelli) May 9, 2017
@nathanambrose1 @AmarTemok @SajjadRobin @copromote https://t.co/caQHXiqfAK is in dev and has bugs... enjoy the site I hope it gets you more tweets #copromote users get free credits at sign up
- Brian (@bbrian017) May 9, 2017
@bbrian017 @copromote I actually have 400,000 credits in #copromote. So earning that much in another platform require time or money. @copromote what's up?
- Md Sajjadul Robin (@SajjadRobin) May 9, 2017
I'm glad I'm just a free user. #copromote still offline
- 🌸 EEᐯᗩ ᒪᗩᑎᑕᗩᔕTEᖇ 🌸 (@eevalancaster) May 5, 2017
#copromote is broke no fix... that's sad... @copromote when we going to be back online?
- Brian (@bbrian017) May 3, 2017
Seems like #CoPromote is still down .. Here are top 3 alternatives: https://t.co/iGoIJf9DIQhttps://t.co/dXVDQ6fyvIhttps://t.co/MkNf8awZAx pic.twitter.com/XNpgkKzJir
- Ravi Roshan Jaiswal (@RaviRKJaiswal) May 3, 2017
Seems like CoPromote - @copromote #CoPromote is down. Here are the alternative sites - https://t.co/MCDOrPoqmg thanks! pic.twitter.com/IPb28kbG49
- Amar Kumar (@AmarTemok) May 2, 2017
We're still experiencing server issues. We hope to be back up soon!
- CoPromote (@copromote) May 4, 2017
What Could Co-Promote Do To Make It Right?
I believe Co-Promote should respond on social media to their users. They could do a blog post about their servers being down and what they are doing to correct it. Co-Promote could email their customers about what happened and what they can do going forward for their customers. Their users would love to receive credits for those who were affected especially those with the paid accounts.
Reassurance is Key
Reassure us they are not going out of business is a must. The Social Media Examiner a post on how to handle complaints on social media. They recommend companies to respond quickly and acknowledge the issues. Don't hide from the issues or their customers.
Hidng from issues is not a good customer service practice. If you have been a reader here for some time you may remember my post on customer service via Twitter. You can provide great customer service via Twitter very quickly.
Let's hope Co-Promote comes to bat for us. I had a post ready to publish on how great their services were and how to use their services. Their services will be missed if they don't return.
What Else Can You Do To Promote Your Content?
JustRetweet has great services that are similiar except it's mainly for Twitter and only has likes on Facebook.
Viral Content Bee is another great service but again not with Facebook pages, just Facebook profiles.
Triberr is somewhat similar and may be my all time favorite way to share blog posts and receive shares from others.
Have you ever used Co-Promote? Do you believe Co-Promote got it wrong on social media?
