Duration – 1 day
Assertiveness vs. Passive & Aggressive behaviour
Body Language and Tone of Voice
Improving communication effectiveness
Handling difficult situations
Approaches to conflict handling
Five steps to resolving difficult situations
The foundations of assertiveness
Increase your communication effectiveness
Effective listening and questioning skills
Managing difficult situations
Produce an influencing action plan
Prerequisites :A good working knowledge of English.
What you receive:
- Complete package for running 1 day “Communicating and Influencing Skills” seminars
- Powerpoint training slides
- Printable trainees handbooks
- Full trainer handbook with step-by-step instructions for running the course
- Activities and ice-breakers
- Self-evaluation sheets for trainees
- Training activity handouts
- Pricing policy for your training seminars
- Printable trainees feedback for trainer sheets
- Marketing materials for your courses
- Licence to use the package for one trainer
- E-mail support to help you run great seminars
All of this for the one-time price of 350€ !
As soon as your payment is received through Paypal, we will send you the complete package – within one working day.
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