Communicating and Influencing Skills

Duration – 1 day

Course Objectives

Introduction

Assertiveness vs. Passive & Aggressive behaviour

Beliefs

Body Language and Tone of Voice

Verbal Structure

Assertiveness skills

Communication Styles

Improving communication effectiveness

Handling difficult situations

Approaches to conflict handling

Five steps to resolving difficult situations

Influencing Skills

Programme :

The foundations of assertiveness

Increase your communication effectiveness

Effective listening and questioning skills

Managing difficult situations

Produce an influencing action plan

Prerequisites :A good working knowledge of English.

What you receive:

Complete package for running 1 day “Communicating and Influencing Skills” seminars
Powerpoint training slides
Printable trainees handbooks
Full trainer handbook with step-by-step instructions for running the course
Activities and ice-breakers
Self-evaluation sheets for trainees
Training activity handouts
Pricing policy for your training seminars
Printable trainees feedback for trainer sheets
Marketing materials for your courses
Licence to use the package for one trainer
E-mail support to help you run great seminars

Communicating and Influencing Skills

All of this for the one-time price of 350€ !

As soon as your payment is received through Paypal, we will send you the complete package – within one working day.

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