Jnoble100

LATEST ARTICLES ( 93 )

• Time to Move to a New Domain!

  

  Well I’ve been here on good old WordPress.com for 2 years now and it’s time for a change and a move to my own Jason Noble domain. The .com one is in limbo and i... Read more

  Posted on 08 November 2013 TECH

• CIO-DNA – an Event Hosted by BCS

  

  I attended the CIO-DNA event earlier this week, hosted by the BCS Elite Group, the BCS London South Group and the IOD.  It was a 1/2 day session with... Read more

  Posted on 07 November 2013 TECH

• What is Customer Success All About?

  

  Two relatively recent formal functions within businesses are those of customer engagement and customer success.  Clearly not new as in we’ve not been focusing o... Read more

  Posted on 03 November 2013 BUSINESS, TECH

• CIO Connect 2013 Conference – Thoughts, Ideas and Observations

  

  I was invited recently to attend the CIO Connect 2013 Conference in London, billed as the IT leadership conference in 2013 and this year with a theme on the... Read more

  Posted on 20 October 2013 TECH

• Has Your Service Bubble Burst? #custserv #custexp

  

  Continuing the theme of the last post, and some good conversations that followed, I want to think about what happens when service goes wrong and the service... Read more

  Posted on 09 September 2013 TECH

• Has Your Service Bubble Burst?

  

  Continuing the theme of the last post, and some good conversations that followed, I want to think about what happens when service goes wrong and the service... Read more

  Posted on 09 September 2013 TECH

• Have You Been Caught in a Service Bubble?

  

  Service bubbles? So what are they? They're the places you are when you're being looked after and experiencing a brand's great and amazing service - and... Read more

  Posted on 31 August 2013 TECH

• Have You Been Caught in a Service Bubble? #custserv #custexp

  

  Service bubbles?  So what are they?  They’re the places you are when you’re being looked after and experiencing a brand’s great and amazing service – and... Read more

  Posted on 31 August 2013 TECH

• And That is How You Do Good Service – Thank You Apple!

  

  My trusty iMac (from 2008) decided to not play ball earlier this week.  It was way outside Apple’s warranty (even Apple Care) – by over a few years – but... Read more

  Posted on 21 August 2013 TECH

• Bad Service is Not Far Behind…

  

  Only a day after my good service is everywhere experience and post, I had a day of bad service experiences – mainly across companies in one particular... Read more

  Posted on 23 July 2013 TECH

• Good Service is Everywhere…

  

  Yesterday was a day of receiving consistently good service – from a variety of different people, in different places and different situations.  And a very... Read more

  Posted on 19 July 2013 TECH

• High Street Shops Are Fighting Back

  

  Following very neatly on from my last post – way back in April – I found a great article this week, talking about the growing “threat” from online retailers... Read more

  Posted on 16 July 2013 TECH

• High Street Shops Are Fighting Back

  

  Nothing like a Star Wars-esq headline to catch my eye... "The emporium strikes back" Following very neatly on from my last post - way back in April - I found a... Read more

  Posted on 16 July 2013 TECH

• High Street Retailers Are Fighting Back

  

  Following very neatly on from my last post – way back in April – I found a great article this week, talking about the growing “threat” from online retailers... Read more

  Posted on 16 July 2013 TECH

• Is This the Future of Shopping? Showrooming and Paying to Browse.

  

  My first blog for a few months – this article caught my eye and is on a similar vein to some of my previous ones about the future of shopping.A very... Read more

  Posted on 21 April 2013 TECH

• But It Does Depend on Good Connectivity

  

  All nice having streaming content when and where you want as per the last post BUT – and a big but still in 2013 – we have the limitations of our current ADSL... Read more

  Posted on 09 February 2013 TECH

• Connected Content – It’s Nearly Time!

  

  I’ve long preached the time when we’ll be paying a single fee that covers all our home connectivity and includes unlimited access to all the content we would... Read more

  Posted on 09 February 2013 TECH

• So Long MiniDisc – One More Nail in the Physical Media Coffin

  

  Newsflash today (from the BBC) – not unexpected, far too much of a niche market… BBC News – Sony to make last MiniDisc stereo system in March Are we sad?  Not... Read more

  Posted on 01 February 2013 TECH

• Do Digital and Online Mean the End of the High Street?

  

  I’ve long been a big fan of digital content – in all its forms – and how it’s changing our lives for the better.  More choice, more variety, better (read... Read more

  Posted on 26 January 2013 TECH

• Curry Good Service

  

  It’s too easy to write about bad service but good service – real good service – needs to be shouted about, so people know who’s doing it well and how. Read more

  Posted on 02 December 2012 TECH