Brian, if you read this, I am REALLY sorry for how our conversation started out. I am SO sorry for being so mean and rude. I am not usually like this, I swayer (with a southern drawl) I am not! T-mobile customer support just brings out the mean in me!
I called the first time and got passed around from one person who turned off Web Guard for me to another who is useless. But I still couldn't get to the page I wanted because it was blocked. By the time I got to Brian, I was quite livid. After a few minutes on the phone with Brian, I wasn't as mad anymore and I was actually feeling a little better about the whole experience. Until I got him, I was planning on returning my T-Mobile 4G Mobile Hotspot Modem and never using them again!
Brian helped me out though. We ended up trying a few things to get it to work and then he said he would call me back in an hour and a half to see if it was working. I was pretty okay with that. I ended up giving up and taking a nap. He did call back like he said he would and the problem still wasn't fixed.
He told me the totally awesome tech department had put their heads together and figured out what might be causing Web Guard to stay on when it should be turned off. Whatever they did worked and after I rebooted the device, I was able to see all the pages I needed and I think the internet was a little faster too. I was VERY pleased!
If it weren't for Brian at Tech support, this review would turn out very different. But he was not only helpful… he listened to me vent, cuss and be a complete jerk for the first few minutes. He didn't take any of it personally and was very understanding. Even after being transferred (and hung up on) by customer service, when I got tech support, Brian went above and beyond.
Thank you to Brian at T-mobile tech support for your awesomeness. Every tech person should be this great!From The Baker's Acres! Read more at http://www.dotchilatham.com
