Outstanding NPS scores position FleetMatics customer satisfaction levels in line with those of rankings customers give to Apple, Intuit, Philips, Southwest Airlines and GE Healthcare
ARLINGTON HEIGHTS, IL (1/4/2012) – FleetMatics, a leading global provider of fleet management solutions for commercial vehicles, announced today that the company received what is believed to be outstanding customer satisfaction ratings. The accomplishment was received through a recent customer satisfaction survey that utilized the calculations of the Net Promoter Score (NPS)®. It is believed that the NPS model is a useful and practical method for measuring customer loyalty.
In a recent customer satisfaction study, FleetMatics earned an NPS ranking of 54 which is believed to be outstanding, as scores of over 50 are considered excellent. FleetMatics NPS scores also improved year-over-year, another sign of continuous improvement in meeting customer needs.
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