For fleet managers with a mobile workforce, good communication is imperative. The way most fleet managers have done it in years past, though, is inefficient and now considered, “old school”. If you use radio, phone calls, or manual text messages to communicate and dispatch drivers in the field, this blog post is for you.
Fleet tracking software has changed the landscape for employee and management communications by simplifying the process. Now easily dispatch new stops into a driver route, communicate important information to the fleet, and notify drivers when they are speeding or idling all from one place, the dashboard interface. With fleet tracking software, fleet managers will always be in touch with their mobile workforce.
Relay Information Efficiently with Fleet Tracking Software
Don’t waste your time making a phone call every time you need to pass along a quick message to a driver. You can easily message drivers from the dashboard by text message or to their Garmin when you need to communicate.
With a Garmin, you can also upload canned responses (I will call you shortly, I’m running late, etc.), so drivers can quickly hit a button to respond. This is a safer practice for drivers on the road and will make operations run more efficiently overall.
Ensure Dispatch Accuracy
Make sure that you send the closest vehicle to a stop and your driver ends up at the correct location with the help of fleet tracking software. There will never be a miscommunication about where a job is or when a driver is meant to be there. Send a new stop to the driver’s Garmin or phone; it will include the address and options for directions, so there will be no confusion.
Driver Communication on a New Level
In the past, there would be no real way to know what your drivers are doing out on the road. Take communication with your drivers to a new level by utilizing fleet tracking alerts.
Set automated alerts to notify yourself and drivers when they are idling for too long, going above the posted speed limit, or using their vehicle during off hours. Keep everyone on the same page about what is considered acceptable and keep an open line of communication.
There will always be a need to relay information back and forth with your mobile employees, so make sure you are doing it in the best way possible. It is quite common to have gaps in communication for a fleet by nature, but it doesn’t need to be that way. Learn more about how fleet tracking software is changing the face of fleet manager/driver communication, contact us today!
