Delhi Metro Rail Corporation is asking for the suggestions of its daily commuters at 14 major stations, throughout this week, that is from Monday, 15th July to Sunday, 21st July 2013, as per the press release revealed on its official website. Regarded as among the world’s most reputed metro networks, Delhi Metro keeps on raising fruitful steps toward it betterment and to allow stellar services for its commuters ever since its inception. Notably, this has been yet another dart in the bull’s eye where the officials are carrying numerous beneficial activities, with customer satisfaction survey being the pick of the campaign.The Parameters
The DMRC has selected 22 metro stations for this prime activity, with Rajiv Chowk, Noida City Centre, and Anand Vihar to name a few. The survey is being carried out by taking in consideration seven major aspects of Delhi Metro Services:- Availability
- Accessibility
- Information availability
- Quality of Service
- Customer care
- Comfort
- Safety & Security
Other Activities
Besides the customer satisfaction survey, other customer-centric activities to be performed include:
- Smart Card Promotion drive
- Women coach drive
- Reverse Journey drive
- Information on the use of lifts/escalators
- Awareness on Queue formation at token counters and during boarding/de-boarding of trains
- Online recharge facilities
- Energy conservation
DMRC holds a profound history of introducing innovative steps toward high end customer satisfaction. It also keeps on spreading awareness on certain issues through special drives on Saturdays & Sundays. Evidently, this step has added yet another feather to its cap of maintaining international standards.
Delhi Metro App-Your very own navigational app
While you make the most of this innovative drive, we at Finoit Labs feel privileged to help you with the distinctive services of your very own Delhi Metro App. During you stint with the Delhi Metro, be rest assured that you are not alone, we are there for you, with our all-inclusive Delhi Metro App. We offer you to post your genuine views on our app. All you need is to navigate to the ‘More’ section and make one or more of the following smart moves:- Write a Feedback
- Mail us for Support/Suggestions
- Like us on Facebook
