If you ask most people if they value customer service, they are certain to say yes. While quality, affordability and marketing affect the reasons why we buy, and why we choose one service over another, it is safe to say that customer service is still included at the top of our list.
When people think of the term, customer service, they usually associate it with interactions at point of purchase, or inquiries; customer service actually refers to all service before, during and after purchase. So, the question I have for you is: when was the last time you thought about how you send and receive mail, and customer service?
While we live in an information age, many of us still use the mail. To a large extent, e-commerce and online stores mean we use the mail mostly for packages. It’s very simple: We send a package, and we want it to get to our intended recipient in a timely fashion; we order a package and we want it receive it in a timely fashion. The customer service we generally hope for is that these two goals are achieved. UPS, however, is taking customer service and the mail to a whole new level with UPS My Choice.
What is UPS My Choice?
It is the ground-breaking service that increases the likelihood of a successful delivery by providing:
- Delivery alerts
- Specific delivery time frames
- Re-route options
- A visibility dashboard
- Electronic signature release
These features can all be accessed on ups.com on your computer or mobile phone. This means your worries about when your packages will arrive, where they will be left or what to do if you are not home to sign for them, are over!
UPS My Choice has two levels of membership. The regular My Choice membership and the My Choice Premium memberships.
- The regular memberships includes all the benefits mentioned earlier as well as on option to electronically authorize release of packages that require a signature, and for a $5 fee, you can re-route a package to a different address or your nearest UPS store location.
- For a $40 annual subscription fee, My Choice Premium members, in addition to all regular My choice benefits, have access to an online delivery calendar that shows the status of UPS home deliveries. They are also offered a two-hour delivery window and only upon successfully delivery of the package within those 2 hours are you charged a $5 transaction fee.
If UPS My Choice memberships are not the culmination of hassle-free mailing and optimal customer service, I do not know what is! Sign me up!
For more information and to register go to UPS.com’s My Choice page.
Note: I received a gift card to participate in this campaign promoting the UPS My Choice delivery service.