BENSON FRANCIS
benzvillahome123@gmail.com , mob: 0553165397, Dubai
Linkedin : https://www.linkedin.com/in/benson-francis-774841192
PROFILE SUMMARY
• Graduate with 5+ years’ extensive experience in the field of Sales, Customer service, Office administration / coordination, Engineering, HR and Telecom.
• Gained great international experience in Dubai working with colleagues and customers from different countries
• Achieved the individual and team targets, even in adverse conditions which boosted confidence.
• Friendly and optimistic professional looking forward to a challenging position for mutual growth along with the organization. Passionate of working in office environment, working with computers, customer relations, interacting with people, research, innovations, technology.
WORK EXPERIENCE
Etisalat UAE - Sales executive/advisor (July 2015-August 2019) (4 years 2 months)
• Provided customer services by informing them of products and services.
• Supported our retail store team to reach the sales targets by the approach of cross sell up sell in creative ways. Successfully followed customer journey.
• Created and executed appropriate strategic planning to bring in more business.
• Mastered in excellent selling, verbal and written communication, negotiation and analytical skills which increased sales results.
• Promoted new products to walking customers by interaction and building rapport.
• Learned to process payments in terms of cash, checks and credit cards..
• Maintained and managed customer database by inputting customer profile.
• Improved active listening and problem solving skills thereby giving best solutions to the customers by presentations.
• Achieved rewards for good performance in both sales and customer service.
• Got appreciations from customers for high level of satisfaction of service.
• Learned the importance of time management, prioritizing, interpersonal skills & organizational skills.
• Obtained knowledge of cultural awareness and multi nationalities. Success oriented.
BPCL Kochi – India : Site Supervisor cum Office Administration HR Executive -Sub Contract (February 2015 - May 2015) (3 months)
• Supervised the technical staff, arranged the facilities as per standard, and managed the reports, records and recruit. Handled the administrative responsibilities, Human resource, Recruiting.
AT & T, (Sutherland Global Services) India : Consultant (November 2014 - February 2015) (3 months)
• Supported a team in achieving sales targets and customer satisfaction
• Learned about international standards of customer service and upselling by attending trainings.
TECHSHORE INSPECTION SERVICES INDIA
QA QC Supervisor cum Office Administrator Executive (September 2013 - August 2014) (1 year)
• Examining and monitoring the quality standards. Provided support for staff.
• Examined the sites in order to monitor compliance and safety. Responsible office admin.
EDUCATION
• Bachelors in Technology in Mechanical Engineering CUSAT Kochi (June 2009- June 2013)
SKILLS AND TRAITS
• Relationship Building, office operations.
• Greeting and welcoming, management.
• Social media and networking. Participate.
• Sales process and social selling.
• Curiosity and critical thinking.
• Managing expectations, confidentiality.
• Rapport and relationship building.
• Coordinate, organize, and follow up, ensure.
• Reliability, integrity, adept in technology.
• Stress tolerance, open-mindedness, friendliness, and professional ethics.
• Customer engagement, public relations.
• Data base administration, skilled multi-tasker.
• Training and development, facilities. • Document management, documentation.
• Standards and compliance adherence.
• Computer science, computer knowledge.
• Confidence, empathy, patience.
• Aptitude for learning, reporting.
• Sales presentations, marketing.
• Market knowledge, product knowledge.
• Positive body language, resourcefulness.
• Initiative, motivation, multitasking.
• Team motivation, responsiveness.
• Anticipate needs, detail-oriented.
• Lead generation, personal support.
• Multi-cultural awareness, oversee.
• Paper works and filing, assist.
• Microsoft office, Word, Excel, IT.
LANGUAGES
English and Malayalam: Fluent, Hindi, and Tamil: Intermediate, Arabic: Basic
DECLARATION
I hereby declare that the above-mentioned information is true to the best of my knowledge and belief.