JERRY NELSON
Address : Al Zahiyah Street, Abu Dhabi Mall, Abu Dhabi, UAE.
Nationality : Ghanaian
Email : nelsongh@ymail.com / nnelsongh@gmail.com
Contact No. : +971 52 840 8422
Languages Spoken: English (Fluent), French (Beginner), Arabic (Beginner)
Personal Statement
With four (4) years’ experience in the retail sector, I have provided high-quality personal service to all customers. I soon learned the intricacies of the roles and made sure I gained full knowledge of each company’s stock to ensure all customer queries were handled. I am happy to work as part of a team, but also use my initiative when necessary. I work well under pressure and have won numerous company awards.
Key Skills
1. Highly motivated and driven to achieve goals and targets.
2. Shows great initiative with an emphasis on customer satisfaction.
3. Attention to detail, especially when it comes to the display of merchandise and promotions.
4. Confident with completing transactions at the checkout due to good numeracy skills.
5. Excellent time management skills.
6. Conflict resolution skills.
7. The ability to work under extreme pressure.
Work Experience
Sales Assistant, March 2017 to December 2019
Melcom Ghana Limited, Tema, Accra - Ghana
Duties
• Maintaining highest sales floor standards by product displays & visual merchandising standards
• Represents a positive attitude toward the merchandise, the brand and the company
• Provides customers with current relevant product information and encourages them to purchase
• Handling customer queries patiently and efficiently while dealing with any complaints. When the need arose, I escalated the situation to a manager.
• Strong organizational and planning skills with close attention to detail.
• Completing transactions at the checkout.
• Gained valuable experience in using effective sales techniques.
• Building great relationships with customers, colleagues, and suppliers.
• Excellent computer skills including MS Office (Word, Excel, PowerPoint)
Sales Associate, January 2015 to March 2017
Franko Trading Enterprise, Accra Ghana
Key Skills & Achievements
Processed sales, exchanges, and refunds on a daily basis.
Made sure the shop floor was free of obstacles.
Followed company guidelines on retail and security procedures.
Helped customers made purchasing decisions by offering suggestions.
Handled customer queries face-to-face and on the phone.
Won awards for providing the best customer service on five occasions and was top salesperson on seven occasions.
Worked well under pressure; especially during the holiday periods when the store was at its busiest.
Education
2016 Pentecost University College
Bachelor’s Degree in Information Technology
2015 De La Rue Global Service (SA) (PTY) Ltd
International Certificate / Level II Engineer Training
Cash Handling Equipment
2014 De Souza Ground-Air Consultancy And Training
• Comprehensive Airline Passenger Handling Certificate
• IATA Dangerous Goods Awareness Category 9 Certificate
• Basic Airside Safety Certificate
2012 Data Link University College
Diploma in Information Technology
2011 Koforidua Polytechnic
Cisco Certified Network Associate (CCNA)
2009 Somanya Senior High School
WASSCE Certificate & High School Diploma
Personal information
• Visa Status : 3 Months Tourist Visa
• Date of Birth : November 02, 1992
• Hobbies : Travelling, watching geographic channels, blogging, Graphic
Designing and swimming