Enthusiastic customer service professional with 3+years of experience working as a liaison between consumers and corporations. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Highly motivated and outgoing individual with 3+years of management experience competent team player who can successfully inspire fellow colleagues.
SKILLS:
Skilled at mediating conflict and coming up with creative solutions that benefit both the company and customer.
Enthusiastic team player with the ability to motivate, encourage, and excite fellow employees
Proven management experience in effectively training competent customer service associates and continuing to provide outstanding service to customers
Confident communicator with an interest in listening to what the customer has to say.
Expert at learning about new products and delivering information to customers in a way that is honest, educated, and helpful.
Discussed account details with customers and recommended products and services to them base on listening to their needs and interests
Solved problems with billing, service or product quality issues customers called about by making referral to the appropriate supervisor, investigating billing details or scheduling service appointments
Achieved high call quality scores each week, based on each customer's level of satisfaction after they received a resolution
Entered orders for customers in a computer system for products or services and recorded customer information in the database
Process refunds for customers or billing adjustments based on information from a computerized billing system and customer feedback
Manage a team of 20 customer service associates and lead weekly discussion to set sales goals as individuals and as a team.
Communicate directly with customers on the floor and ensure their shopping experience is pleasant, productive, and memorable, and mediate any situations that may have escalated
Work with the store supervisor to train new associates through video simulations, in-class instruction, and shadowing shifts on the floor
Set precedence for fellow team members to follow and maintain an enthusiastic attitude, friendly demeanor, and integrity-driven conduct at all times.
Enforce policies and procedures and ensure that my sales team achieves the customer service levels set by the organization, resulting in an annual increase of customer satisfaction by 155 per year.
Spearheaded an initiative to boost customer interest in the shop loyalty card, resulting in all full 20% increase in sales of the card.
Worked on a team with 15 other individuals to maintain a store that was clean, organized, and shopper-friendly.
Increased personal sales goals from 15% to nearly 80% during 2014-2016 through consistent effort and regular meetings with the customer service manager.
Achieved ''Employee of the Month'' upwards of 9 times and was named ''Customer Service Associate of the year in 2015 and 2016
Received recognition on four different occasions for mediating conflicts and keeping the business throughout the process.
Learned about eight different products and competently provided customers with information about each one, complementary products, and suggestions for their usage