Different types of empathy questions with a list of examples using EPRODUCTION mnemonic:-
- Empathetic
- Probing
- Rhetoric
- Open
- Declarative
- Unuttered
- Close
- Tag
- Imaginative
- One word
- Negative
Empathy Questions
Examples List
Empathetic questions are Emotional Type of Questions
To Get emotionally involved and to show the care, love and consideration, empathetic questions are also called rapport questions. Few examples of emotional questions include:-
- Are you alright? Are you ok?
- How are you?
- Are you a very passionate person?
- Is everything fine?
Probing Questions are Known as Salesperson's Best Tool
To get specific answer, probing questions are used. Probing questions can be replaced with open ended questions when you expect more elaborative or descriptive answers from others. Examples of probing questions include:
- Can you tell me more about this topic, please?
- Are there any other ideas that could support your idea?
Rhetorical Questions and Its Definition
Answers are not expected for a Rhetorical question. They are used only to emphasize an idea. You can use rhetorical questions to highlight a belief, a fact or an opinion.
Few examples of rhetorical questions include:
- Do you know how much your feedback means to me?
- How many talented people are into their dream career these days?
- Do you know how much I respect your opinion when it comes to professional counseling?
Open-ended Questions are the Basics of Communications Skills
The motive of asking an open ended question is to get an elaborative or descriptive answer. Open ended questions work great, if the corporate trainers want their participants to talk more.
Wh questions, "Why" and "How", are the most commonly used open ended questions and here are few open ended questions examples:
- Why did you do that?
- How to begin this task?
- Can you explain on what basis you made this decision?
Declarative Questions in Verbal Communication Skills
Statements that are made into questions, by making an upward intonation at the end of the sentences, are called declarative questions. It is one of the effective questioning techniques when you want to clarify certain information from others. Few examples of declarative questions include:
- You like coffee?
- He is coming to the party?
Unuttered Questions are Non-verbal Questions
These questions are simply shown through a gesture, either by raising the eye-brow, or shrugging the shoulders. However, unuttered questions are avoided in a professional environment as it may lead to confusing thoughts to the participants.
Close Ended Questions are the Opposite of Open Ended Questions
Close ended questions are used to get answers in one word such "yes" and "no". You will find close ended questions very useful especially when they come people who are very talkative.
Some of the close ended questions examples include:
- Are you closing this topic now?
- Have you attended this training earlier?
- Do you know the rules of this training session?
- Tag Questions are Another Type of Close Ended Questions
A Tag question is One Type of Close Ended Question
Tag questions--also called question tags--contain two parts; a statement and a question. Here is a short list of questions that are questions Tags:
- You understand what I said. Didn't you?
- He is not coming for the corporate management training programs. Is he?
Imaginative Questions are "What if" Questions
Imaginative questions are fantasy questions that probe unrealistic future. Asking what if questions encourage others' visualization and thinking capability. Here is short list of "What if" questions:
- What would you do if you were a prime minister for a day?
- What if you were promoted as a team leader for a day?
One Word Questions Saves Time
Sometimes, asking a question with just one word not only makes the conversation precise and crisp but also facilitates others to interact more with you. Other than the commonly used wh questions such as who, what, where, when, why, and how, a simple raise in the intonation of verbal voice, like really? OK? So?, can create one word questions.
Negative Questions Should be Avoided
Any type of questions that has a negative word or phrase in it is a negative question. A list of questions that are negative include:
- Why didn't you tell me earlier? (Could be replaced with "Can you please tell me in advance from next time?")
- What is your problem? (Could be replaced with "Is everything alright?")
Use can creatively use Empathy Questions when:
- you're introducing yourself
- you're showing empathy to someone
- building rapport with someone
- like to grab attention of the audience
- like to move from one topic to other through transition statements
- give compliments
- persuade or negotiate with someone
- communicating assertively
- someone says, "No"
- giving feedback
- you're trying resolve conflicts
- you're listening to anecdotes and short stories
What not to Say while using Empathy Questions
Here is a list of common verbal communication barriers to avoid when you are communicating empathetically:- redundant words
- generalized statements
- mother tongue influence (MTI)
- negative words
- verbal fillers
- making judgments
Skills required while using Empathy Questions
Here is the list of skills required:Prosody of speecheffective verbal communication use of figure of speechuse of structure and content words.Effective questioning skills are vital in both personal and professional situations and it is one of the vital life skill to achieve personal excellence Using this simple memory trick, EPRODUCTION mnemonic You will be able to remember and can effortlessly use these different types of rapport questions to build interesting interpersonal relationships.
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