- 7 yrs contact center management manager (vendor manager) handling the entire operations of the largest Pay TV. Ensured all KPIs of the following groups are met: Hotline, Email, Chat, Social Media, Text Facility, Welcome Team, Loyalty and Retention Groups.
- 7 yrs of handling a unit in a financial industry group taking inbound calls for one of the largest bank in the US. Deals with performance management, coaching and provides excellent customer satisfaction.