What we'll cover...
This guide explores the depth and size of the premium quality heating product collection from BestHeating, with details on how products are tested before sale, which delivery and guarantee options are available, and all other aspects that have led us to be recognised as one of the UK’s most trusted specialist heating retailers. Plus, there’s information on product quality standards, returns policies and all sorts of post-purchase customer support measures to get the most out of your BestHeating buys.
Buying with confidence from BestHeating
The purchase of a new radiator, heated towel rail or electric heating device is very rarely made on impulse. Rightly so, given the nature of the buy; customers will understandably want to know how reliable the products are, how quickly they will arrive, what kind of guarantee they are backed up by, and whether the company they are using is trustworthy and reputational. Of course, a radiator or alternative heating device is an integral part of a home setup, and one that you should be able to expect regular, reliable use of for many years.
So, why can you buy with confidence from BestHeating?
As an initial overview, BestHeating has operated as a specialist online heating retailer since 2012, delivering an excellent range of premium quality designer radiators, heated towel rails, underfloor heating, electric and smart heating systems, along with accentuating radiator valves and accessories. Today, we stock more than 8,500 products, including over 7,600 available for immediate dispatch.
The depth of our product range, of course, is only scratching the surface as to why you can shop with confidence with BestHeating.
Peace of mind can be gleaned from rigorous product testing, meaningful guarantees, reliable delivery processes and genuine, caring customer support. Below are details on the methods and procedures that lead thousands of homeowners, tradespeople, renovators and interior designers to continue to choose BestHeating today.
Why choose BestHeating?
In a competitive and ever-evolving digital landscape, there’s no shortage of online retailers offering radiators for sale nowadays. As it pertains to BestHeating in comparison with others, the clue is in the name. We treat heating products as a priority rather than an afterthought, holding radiators and alternative heating options in the highest esteem as opposed to a supporting side category.
As a specialist heating retailer, we are focused entirely on premium quality heating and delivering the best level of home comfort possible.
Our wealthy stock inventory, alongside a 4.8 Trustpilot rating, born of over 69,000 verified customer reviews, is a glowing testament to BestHeating’s proficiency and reputation within the industry.
A combination of specialist product focus and quality, impressive range size, long guarantees, excellent delivery services and a plethora of independently verified customer reviews, are all factors in us becoming one of the most recognisable and reputable names in UK home heating.
What product ranges are available from BestHeating?
- more than 4,000 designer radiators
- over 2,300 column radiators
- more than 1,300 electric radiators
- and over 1,100 heated towel rails.
The overall range spans:
- vertical radiators
- horizontal radiators
- traditional cast iron styles
- coloured radiators
- electric heating
- underfloor heating
- smart controls
- valves and accessories
Products are available in 117 different finishes and colours, with prices ranging from £9.95 to more than £4,000.
In other words, whether you’re upgrading a cloakroom radiator or designing an entire heating setup for a full-scale renovation project, there’s a good chance you’ll find something suitable within the range.
Designer radiators
Designer radiators account for one of the very largest parts of BestHeating’s online home heating catalog. We stock more than 4,160 designer radiators across vertical and horizontal orientations, column and traditional radiators, coloured designs and space-saving options well suited to virtually any interior.
An investment in a designer radiator from BestHeating is made not only with the intention to heat a space up effectively, but to also incorporate the radiator into the overall aesthetic of the room to enhance its look.
Shop Designer RadiatorsElectric heating
Electric heating has enjoyed a rapid rise in popularity in recent years, particularly favoured in specialist spaces such as home offices, garden rooms, smaller flats and extensions. Of course, electric heating is also recognised as the main alternative heating option for homes that don’t have a traditional central heating system.
BestHeating’s electric heating range includes over 1,370 products, including dry thermal radiators and glycol-filled options, WiFi-enabled smart heaters, ceramic core heaters and electric heated towel rails to name a few. Plus, there’s much emphasis on smart controllable features, with lots of products incorporating thermostatic management, programmable timers, app cohesion and energy-saving modes for optimal energy usage.
Shop Electric HeatingHeated towel rails
Heated towel rails continue to be one of the most popular heating upgrade options for bathroom and en-suite spaces especially. Offering dual functionality as a towel drying solution and intermediate heating option, the towel rail collection from BestHeating spans more than 1,190 different models.
Included amongst them are designer and ladder heated towel rails, with modern and traditional styles, dual fuel and electric types, and a variety of attractive coloured finishes such as anthracite, chrome, matt black, white and many brushed finishes.
Shop Heated Towel RailsBestHeating's own brand: Milano
A large proportion of our luxury heating products are branded as Milano – BestHeating’s very own exclusive flagship brand. In total, over 8,150 products on the BestHeating website are Milano-branded, with a plethora of dedicated ranges including Windsor, Aruba, Alpha, Mercury and many more.
Manufactured to the meticulous standards that we pride ourselves on, Milano products are developed to BestHeating specifications under ISO 9001:2015 quality management standards. Milano radiator collections are independently certified to BS EN 442 standards, which incorporate certifications for thermal performance, efficiency at the point of use, structural safety and fire behavior.
As a reputable radiator brand renowned for delivering premium performance quality in line with stunning aesthetics, Milano is one of the brightest shining jewels in the BestHeating crown.
Shop the Milano collectionHow are products tested at BestHeating?
Product testing is a completely crucial aspect of the operation for any radiator retailers worth their salt. At BestHeating, we ensure that every single radiator is subjected to factory-level testing prior to sale, providing the utmost peace of mind for customers and reducing the risk of quality issues or potential returns.
Each BestHeating radiator undergoes pressure testing to a 10-bar setting, thread inspection, flow testing, paint adhesion testing and finish quality checks before being made available to buy.
Initially, pressure tests confirm the radiator can safely handle operating pressure in a heating system, with flow testing done to trial the water circulation throughout the component. Thread inspections decipher that pipe connections and radiator valves fit correctly, whilst paint adhesion tests help to verify that finishing coatings won’t peel or flake easily in time.
What’s more, aside from radiators, other product categories use different testing processes as well. For instance, our electric heating products are tested to check electrical safety levels, the performance of electric elements, thermal behavior and the reliability of software to work successfully with smart heating controls.
Every radiator range from BestHeating is independently certified to BS EN 442 standards and are CE and UKCA marked.
What are the delivery terms from BestHeating?
One of the biggest issues, and sometimes deterrents, from purchasing sizeable home improvement products online is uncertainty surrounding delivery.
BestHeating removes the uncertainty.
Simply put, orders made and paid for by 4pm on Monday to Friday are dispatched on the same day, with alternative options available for pre-10.30am, pre-noon, named day and Saturday delivery also available. Plus, two-person hallway delivery is available for orders with larger or heavier items.
Standard delivery typically arrives in one to three working days, and orders totalling £399 or more are free to postcodes in England, Scotland, Wales, Northern Ireland, Isle of Wight, Isle of Man, Channel Islands, Isles of Scilly, Shetland and Orkney. For orders below that threshold, a charge of £6.99 will occur.
What guarantees do BestHeating offer?
The provision of impressive guarantees or warranties is an obvious indicator of the level of confidence a retailer has in its products. At BestHeating, over 71% of our entire product collection comes accompanied by a 20-year manufacturer guarantee, whilst our electric underfloor heating mats are backed up by a lifetime warranty.
Below are some of the guarantees attached to our most prominent product ranges:
- Designer radiators – 20 years
- Stainless steel radiators – 20 years
- Electric radiators (Glycol) – 20 years
- Aluminium radiators – 10 years
- Heated towel rails – 10 years
- Underfloor heating mats – Lifetime
These guarantees cover any manufacturing defects in materials and workmanship and are received and handled directly via BestHeating as opposed to a third-party claims system.
Claims against the guarantee could require proof of purchase, proof of installation and photographic evidence of the problem.
It should be noted that these guarantees are provided further to normal statutory consumer rights.
Is BestHeating a trusted retailer?
Trust is an extremely important aspect of any online buying journey; never more so than with larger home improvement purchases.
BestHeating is proud to boast a 4.8 out of 5 rating on Trustpilot from over 69,000 verified reviews and be ranked as the number one radiator shop on the platform.
That volume of reviews, and subsequent proportion of positive feedback demonstrates a consistent level of product quality and excellent customer service over a sustained length of time, rather than a handful of recent positive reviews.
What if there's a problem with my BestHeating order?
BestHeating will always strive to provide our customers with the best experience possible, from initial purchase to delivery and aftercare. However, if you do identify any issues with your order, it’s important to know what kind of support is available.
We offer a 30-day returns policy, DPD drop-off returns, two-person collection services for larger products, and dedicated customer service support via phone, email, live chat and WhatsApp.
Claims against guarantees are authorised directly through our own in-house support team, so if a product arrives damaged or develops a manufacturing fault, customers can get in touch quickly through any of the above channels. Our team will ensure products are assessed correctly and processed quickly.
Frequently Asked Questions
Why choose BestHeating?BestHeating offers over 8,550 heating products across collections of radiators, heated towel rails, electric heating, underfloor heating and valves and accessories, with more than 7,600 of those available for immediate dispatch.
Trading since 2012, BestHeating boasts a score of 4.8 out of 5 from over 68,000 verified Trustpilot reviews. Our premium quality products are also available in well over 100 different finishes across a massive variety of styles and price points.
What guarantee does BestHeating offer?Over 71% of the entire product range available from BestHeating comes complete with a 20-year manufacturer guarantee, whilst underfloor heating is covered by a lifetime warranty.
There’s plenty of guarantees offered against specific product ranges exceeding 10 years, with terms relating to manufacturing defects. Any claims could require proof of purchase and installation details.
How fast is delivery from BestHeating?Next working day delivery is the fastest available delivery service from BestHeating, for orders placed and paid for by 4pm Monday to Friday. For orders made that concern our standard free delivery, allow for one to three working days.
Are BestHeating products tested before sale?Yes. Every radiator available from BestHeating is pressure tested to 10 bar, whilst flow testing and thread inspection also occur, along with paint adhesion testing and finish quality checks ahead of sale. Radiator ranges are also independently certified to BS EN 442 standards.
What is the returns policy at BestHeating?BestHeating offers a 30-day returns policy on eligible items. Returns can be arranged via DPD Drop Off services or through two-person collection for larger items. Customers should contact the BestHeating customer service team before attempting to return any products.
What types of radiators do BestHeating sell?The range of radiators from BestHeating spans more than 4,160 designer radiators, 2,300 column radiators, over 1,300 electric radiators and 1,100 heated towel rails. There’s steel, aluminium, cast iron radiators and more available in vertical and horizontal orientations in a massive choice of stylish finishes and modern and traditional designs.
Making a smart home investment with BestHeating
BestHeating offers an extensive selection of premium quality heating products across a wide choice of different styles, sizes and materials, each designed to enhance both the look and functionality of your home.
This impressive product collection, coupled with longstanding warranties, first-rate customer service, and excellent and voluminous Trustpilot metrics provide peace of mind to potential buyers that their investment in BestHeating is a smart one.
Make sure you tell us about your BestHeating buying experience in the comments below, or by reaching out to us via Instagram, Facebook or X.