No one is perfect. Things happen. And when they do, we often get upset and beat ourselves up. We may feel defensive or apologize again and again, which can make things worse. The other person will have two needs at that time: to be heard and resolution. Here is a simple process you might want to keep handy that can support you when things go wrong:
- Stay calm
- Let the other person say what they feel without interruption or defensiveness
- Apologize once clearly
- Offer a solution, compromise, or alternative
- If applicable, thank them for understanding
- Acknowledge yourself for seeking to resolve the issue
- Release any emotions or judgments against yourself or the other person that come forward