A couple of weeks ago, a customer satisfaction survey was realized, among our customers, which was a good opportunity collect a complete overview of our customers point of view, whether they are ad operations associate, daily connected to the interface or Sales member or even Managing Directors.
What our customers think about Smart AdServer product and service
Only 8% of the respondants consider that we have a product worse than the competitors, 76% would say our ad server is better or at least equivalent to the alternatives.
This is real in mature markets such as UK & US (average grade: 8/10), Canada: (7,5/10), France (7/10,..) but also in emerging markets such as Brazil( 8/10), Mexico(9,8/10)..
Among other things, they praise Smart Adserver’s user interface (average grade: 7, 7/10) and campaign management workflow (7,3/10).
Our customers are as enthusiastic regarding our services, the customer support is lauded too for its quality (average grade of 7,2/10) and its promptness (average grade: 7,1/10)
97% of the repondants would recommend Smart AdServer
97% would recommend Smart AdServer
What Managing Directors specially think about our ad serving solutions:
85% of Managing Directors consider our product/Services is very or extremely helpful in achieving their business goals. They are satisfied with our professionalism (85%) and are pleased with our expertise (average grade:7,8) the product quality (average grade:7,2)