As she picked him up, she pleaded in a quivering voice "Zack, you have to stop crying!" Her command to stop crying caused him to escalate his behavior to also include hitting her on the head. Ouch!
If you’ve ever been in a public situation struggling with your children’s behavior, you can relate to what this mom was going through. Although it’s unclear what caused Zach’s outburst in the first place, his mom’s response unintentionally added fuel to the fire.
When you realize that a situation didn’t go as well as you wished, it’s helpful to review what happened after the fact and figure out what you might want to do differently in the future.