The Postal Authority has recently started using a new service in some post office branches. In participating branches one can use their new app to make an appointment at the post office. If you come at the designated time, you get to skip the lines and take your turn.
Somebody, a lawyer, is complaining that this is discriminatory against Haredim and elderly people who do not have smartphones. Advocate Chester says that the post office should make its services available to everybody, and even to people who choose to use a kosher phone that does not support the ability to make appointments. They are discriminated against by having to wait longer in line, just because they chose, or like the elderly are often not technologically savvy enough, to listen to their rabbis and not use a smartphone. And it is absurd that young people come in and go before elderly people who were already waiting, a secular person goes in and goes before a Haredi waiting, just because he cannot use a smartphone.
The Postal Authority responded that they are working on creating the ability to order appointments by phone.
source: Behadrei
As if it is the fault of the post office that some people choose to not use smartphones. And nobody else should benefit just because some people choose not to. Many other aspects of religious life also make a person choose to not avail himself or herself of available benefits - that does not make the mere existence of such benefits discriminatory.
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