If you are having trouble entering into your account, you shouldn't be concerned about it. We are happy to be of assistance to you in finding a solution to this problem.
If that's the case, it could be an issue with any one of the following:
1. An internet connection issue
2. Incorrect use of either the username or the password
3. Invalid password
4. Have you logged in here before using your Facebook or Google account?
5. Have you been denied access?
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A problem with the internet connection
If the website only sometimes loads, or if it never loads at all, it is possible that there is a problem with your internet connection that stops you from logging in.
If you want to check this out, you may try loading a reputable and well-known website like google.com. If your internet connection is working properly and you are able to load Google, this is a very good indication that it is at least somewhat functional.
If Google won't even load for you, you may have a bigger problem on your hands than simply being unable to log in to a website.
Incorrect use of either the username or the password
The presence of this error message suggests that either the username or the password that you have entered is incorrect.
Are you accessing this account using the same email address that was utilized at the creation of the account?
It's not uncommon for people to have multiple email addresses. You might, for instance, have a personal email account in addition to a professional email account. If you try to register for a website using the email address associated with your work account, but then try to log in using the email address associated with your personal account, it won't work. Consequently, you need to ensure that you are using the correct email address.
Check the spelling of your email entry one more time in case there was an error typed in.If your user name is missing even one character or contains an error, you won't be able to log in. In order for the website to properly identify you, the email address that you initially used to establish the account or the email address that you later changed it to must be put in exactly as it appears on the screen.
Another common problem is that the domain name has been spelled incorrectly. For instance, you might have typed "[email protected] " instead of "gmail.com."
An incorrect password
You will be able to reset the password if you follow the guidelines that are provided on this page.
If you are unable to log in to a website, the most common cause of this problem is that you have entered an incorrect password.
CAPS LOCKIf you have the Caps Lock key pressed, your password will be entered with all capital letters. Since this does not correspond to what your password actually is, the website will not permit you to access it. After making sure that the Caps Lock key is not depressed, retry entering your password (most keyboards have a small light in the key that indicates it is on, push it to make it go out).
Do you have the correct password for the website that you're trying to access?Make sure that you are entering the right password twice and checking both times. If a website asks for both your email address and your password, it is NOT asking for your email password; rather, you are using your email address to identify yourself and the password you created for that website to log in. If a website asks for both your email address and your password, it is NOT asking for your email password.
Have you recently altered the password for your account?It's conceivable that you accidentally typed the incorrect password, or that an outdated password was automatically filled in by your browser or the Password Manager extension you have installed on your computer. If you have just changed your password, you need to remember to retype it and replace it with the new one before saving it.
If you have forgotten your password, you may easily reset it by following the instructions on this page, which can be found here.
4. Have you logged in here before using your Facebook or Google account?
Please make sure that you access your account using the same method that you used to log in, or use the email address that is associated with either your Facebook or Gmail account in order to reset your password.
5. Have you been denied access?
If you do not comply with the rules of the website, access to your account will be automatically restricted and you will not be able to sign in (or if our automated system thinks you have). This also occurs if you file a chargeback with the company.
If your account has been disabled, the procedure for signing in will look something like the following:
If you have any additional inquiries or would like to speak with one of our Support Agents, all you need to do is click on the following link and send your message using the Help button that is located in the bottom right-hand corner of the screen.