Some of the early backers of Elite: Dangerous have started asking for refunds following the reveal earlier this week that the game will not support an offline mode.
Earlier this week, Elite: Dangerous developer Frontier announced that the game will require a persistent internet connection to play, dropping the promised offline mode completely.
Many disgruntled fans later flocked to the game’s forums to express their disappointment in Frontier’s decision. Which resulted in the developer outlining its refund policy in this week’s newsletter.
“We have started responding to requests where there is a clear outcome,” wrote director David Braben.
“Those who have pre-ordered an Elite: Dangerous release version from our online store and have therefore not yet played the game are eligible for a refund.
” Those who have already been playing the game online in the Alpha and/or Beta phases, regardless of whether they backed the project via Kickstarter or purchased access to Alpha and/or Beta through our online store, are not eligible for a refund.”
Despite that, Frontier will be looking into all refund requests to determine if there are edge cases or specific situations.
“We want to make sure we treat each person’s situation with the thoroughness it deserves, and have contacted each of them to ask that they bear with us over the next few working days if their circumstances do not fit either criteria above as we look into individual requests.”