Ring issued a recall on hundreds of thousands of its smart doorbells Tuesday after receiving multiple reports of the devices that caught fire.
The recall affects around 350,000 second generation bell doors sold in the USA and around 8,700 more in Canada. This emerges from a communication from the US Consumer Product Safety Commission. The video doorbells were sold between June 2020 and October 2020 on the Ring website and on Amazon, according to a release.
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"The video doorbell battery can overheat if the wrong screws are used for installation, creating the risk of fire and burns," the note said.
The CPSC said Ring had received 23 reports that its doorbells caught fire and caused minor property damage. The company has also received eight reports of minor burns as a result of fires related to its doorbell.
"The safety of our customers is our top priority," said a ring spokesman. "We have been and are working cooperatively with the CPSC on this matter, and have contacted customers who have purchased a Ring Video Doorbell (2nd Generation) to ensure they received the updated user manual and followed the device installation instructions.
"Customers do not have to return their devices," said the spokesman.
Consumers can verify that their ringtones are affected by the recall by entering the serial number on the back of the device on the company's support website.
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