PlayStation 4 units found to be experiencing hardware failure will be replaced immediately, Sony has promised.
Speaking to GameInformer, a SCEA representative said that users who experience hardware failure will not be left hanging.
“We understand the frustration of consumers that have had a problem and are working with them and our retail partners to help troubleshoot issues and ensure affected units are exchanged. SCEA is exchanging units with new replacements for those who call our support line. The exchanges are immediate with expedited shipping,” the spokesperson said.
When asked for an update, Sony supplied a statement almost identical to those issued last week, but with one notable change – the PS4 failure rate has risen from 0.4% to “less than 1%”, apparently due to new reports of damage in transit.
“There have been several issues reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of PS4 units. We also understand that some units were reportedly damaged during shipping. The number of affected PS4 systems is less than 1%, which represents a very small percentage of total units shipped to date and is within the expected range for a new product introduction.”