Some holier than thou simpering smug fuckwit of an old trout from the HMRC was on R4 this morning 'explaining' why they failed to answer 7.2m calls last year.
She talked about 'investing' more money to make it easier for HMRC 'customers' to get through to HMRC.
It's not INVESTING you witless old bat. It's 'SPENDING'. There is zero cash return on that spending so it cannot be INVESTING.
And, we are not fucking CUSTOMERS you deceitful old bat, we are TAXPAYERS!
Death's too good for them.