Microsoft has recognized new problems with Windows 10 and Windows 11, which causes the onedrive files and folders that are synchronized locally to stay on the PC even after the factory reset. This bug was first discovered by Microsoft MVP Rudy Ooms, who note that user data may still be accessed in the “Windows.old” folder after resetting the affected Windows device.
According to Microsoft, the problem of this file perseverance can occur when the user starts the manual reset process using the default option in Windows settings. In addition, this bug also affects the factory resets carried out remotely with Microsoft Intune or third party mobile device management devices. This problem does not seem to affect “only clouds” or files that are downloaded locally or open.
“When trying to reset Windows devices with applications that have folders with gear data, such as OneDrive or OneDrive for business, files that have been downloaded or synchronized locally from OneDrive may not be deleted when selecting the” delete everything “option. This problem might be found when trying The manual reset starts in Windows or remote reset, “Microsoft explained on the Windows Health Dashboard.
Workaround for the Windows 11 and 10 reset bug
The Redmond giant has provided several temporary solutions to help reduce the problem of Windows reset. The company recommends admin to come out or disconnect the OneDrive link before resetting Windows 10 or 11 pcs in their organization.
If you have reset the factory, Microsoft notes that this problem can be solved by using the Storage Sense feature in settings to remove all user data from the device permanently. Microsoft has not provided ETA for permanent repairs, but the company is working on solutions that must be available in the coming weeks.
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