Whiston Hospital, under the St Helens and Knowsley Teaching Hospitals NHS Trust, has been praised for their quality of care by hospital watchdogs and the Care Quality Commission.
Inspectors from the Care Quality Commission spoke with users of this particular NHS service along with carers, family members and staff of the hospital, as well as reviewing information provided to them by community groups and consequently determined that the hospital delivered, “care and treatment planned and delivered in a way intended to ensure people’s safety and welfare”.
The report, published by the Care Quality Commission said that patients and relatives of patients who had been cared for at the hospital were very happy with the treatment and care they had been given.
However, one issue that has been raised is the speed with which complaints are dealt with across the St Helens and Knowsley Teaching Hospitals NHS Trust and bosses have been told that they must speed up the rate at which they handle these in future.
In response to this a trust spokesman said:
“The Trust passed all areas of the recent CQC inspection, with only a minor action required to further improve the timeliness in responding to complaints. A significant improvement has now been made and this will continue to be monitored.”