Finally J. Crew has done something right in the customer experience realm. J. Crew’s Handbag and Shoe shop now offers free shipping and free returns! Now you don’t have to be afraid to order your amazing Rhubarb Everlys and the adorable bag–insert any here.
Excellent move, J. Crew. You still have a way to go though. P.S. Your website revamp is terrible. Looks like an uncreative kindergartner designed it.