Recently the RATP conducted a survey of passenger complaints about acts of incivility on Metros, RER’s and buses and has a campaign on to reduce them. The common ones were:
86% - Speaking loudly on cell-phones
83% - Turnstile jumping (costing us all 60 million E a year)
80% - Leaving reading material on seats (which I and at least one respondent think is a kindness)
78% - Shoving on before folks exiting get off
75% - Standing to the left on escalators, etc.
75% - Not validating one’s ticket
73% - Eating on board
73% - Shoving through turnstiles after paying customers
71% - Shoving others exiting without apologizing
69% - Resting seated on strap-seats when trains are full.
Other complaints involved: smoking on platforms, not giving up seats to the elderly, putting feet up on seats, listening to music without earbuds, pulling alarm signals and destroying property.