Introduction
QuickBooks is a popular accounting software used by businesses of all sizes to manage their financial transactions. However, like any other software, QuickBooks may encounter errors that can disrupt your workflow. One such error is QuickBooks Error 6190 and 816, which typically occurs when there is a mismatch between the company file and the transaction log file. In this article, we will walk you through the process of resolving this error, providing you with step-by-step instructions and useful tips to get your QuickBooks software back on track.
Understanding QuickBooks Error 6190 And 816
Learning how to resolve QuickBooks Error 6190 and 816 is a common error that occurs when multiple users try to access the QuickBooks company file in single-user mode. The error message usually states, "QuickBooks was unable to open the file [path] on the host computer." This error can arise due to various reasons, such as incomplete installation, damaged company files, or issues with network connections.
Update QuickBooks
Before proceeding with any troubleshooting steps, it is essential to ensure that your QuickBooks software is up to date. Intuit regularly releases updates and patches to address bugs and improve software stability. To update QuickBooks, follow these steps: a) Open QuickBooks and navigate to the "Help" menu. b) Select "Update QuickBooks" from the drop-down menu. c) Click on "Update Now" and wait for the update process to complete. d) Restart QuickBooks and check if the Error 6190 and 816 persists. If it does, proceed to the next step.
Run The QuickBooks File Doctor Tool
The QuickBooks File Doctor is a built-in tool designed to diagnose and resolve common company file issues. Running this tool can help identify and fix problems that may be causing the Error 6190 and 816. To use the QuickBooks File Doctor tool, follow these steps: a) Close QuickBooks if it is open. b) Download and install the QuickBooks File Doctor tool from the official Intuit website. c) Launch the tool and select the option "Both file damage and network connectivity." d) Enter your admin password when prompted and click on "Next." e) The tool will scan your company file and attempt to repair any detected issues. f) After the repair process is complete, restart your computer and reopen QuickBooks to check if the error is resolved.
Rename The .TLG And .ND Files
The .TLG and .ND files are associated with your QuickBooks company file. Renaming these files can help resolve the Error 6190 and 816. Follow these steps to rename the .TLG and .ND files: a) Open the folder where your QuickBooks company file is stored. b) Locate the files with the same name as your company file but with extensions .TLG and .ND (e.g., MyCompanyFile.qbw.TLG and MyCompanyFile.qbw.ND). c) Right-click on each file and select "Rename." d) Add the word ".OLD" at the end of the file name (e.g., MyCompanyFile.qbw.TLG.OLD and MyCompanyFile.qbw.ND.OLD). e) Restart QuickBooks and try opening the company file. If the error persists, proceed to the next step.
Use The QuickBooks Database Server Manager
The QuickBooks Database Server Manager helps manage multi-user access to the company file. Running this tool can resolve issues related to the network connection and resolve the Error 6190 and 816. Follow these steps to use the QuickBooks Database Server Manager: a) Close QuickBooks on all computers connected to the network. b) On the server computer, open the QuickBooks Database Server Manager (you can find it in the Windows Start menu). c) Click on "Start Scan" to initiate the scanning process. The tool will scan and repair the company file. d) Once the scan is complete, restart the server computer and open QuickBooks. e) Open the company file and check if the error is resolved. If not, proceed to the next step.
Contact QuickBooks Support
If none of the above steps resolve the Error 6190 and 816, it is recommended to contact QuickBooks Support for further assistance. They have dedicated support professionals who can help you diagnose and resolve complex issues related to QuickBooks.
Conclusion
The QuickBooks Error 6190 and 816 can be frustrating, but with the right troubleshooting steps, you can resolve the issue and continue using your accounting software without any disruptions. In this article, we provided a step-by-step guide to help you fix the error, including updating QuickBooks, using the QuickBooks File Doctor tool, renaming .TLG and .ND files, and utilizing the QuickBooks Database Server Manager. Remember, if the error persists, don't hesitate to reach out to QuickBooks Support for expert assistance. Keep your QuickBooks software running smoothly and efficiently!