If you're an avid gamer, you may have encountered the frustrating issue of Star Citizen unexpectedly stopping running with an error message that says, “Star Citizen has stopped running unexpectedly. If this problem persists, please verify your installation files.” This can be a hindrance to your gaming experience, but fear not! In this article, we will explore the possible reasons behind this issue and provide you with effective solutions to fix it.
As a fan of Star Citizen, you know how frustrating it can be when the game unexpectedly stops running and displays the error message, “Star Citizen has stopped running unexpectedly. If this problem persists, please verify your installation files.” Fortunately, there are several solutions you can try to fix this issue and get back to exploring space and raiding with your friends.
In this article, we'll discuss the possible causes of this problem and provide step-by-step instructions on how to resolve it.
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Why the “Star Citizen has stopped running unexpectedly” error
There are several reasons why Star Citizen may not be working properly in your system and displaying the “stopped running unexpectedly” error message. Some of the common causes include:
- Missing MS Visual C++ Redistributable Package: Star Citizen requires the installation of MS Visual C++ Redistributable Package to function properly. If this package is missing from your system, it can result in an error message.
- Corrupted files in Bin64 folder: The Bin64 folder contains important files necessary for running Star Citizen. If these files are corrupted, it can cause the game to stop running unexpectedly.
- Accumulated cache: Over time, Star Citizen can accumulate cache files that may become corrupted and cause issues with the game's performance.
- Easy Anticheat Directory: The Easy Anticheat file, if present in the system, can sometimes conflict with Star Citizen and result in an error message.
- USER and Shader folders: After installing a new patch, the USER and Shader folders may need to be deleted to avoid conflicts and ensure the smooth running of Star Citizen.
- System requirements: If your system does not meet the minimum requirements to run Star Citizen, it may result in performance issues or unexpected errors.
How to Fix “Star Citizen has stopped running unexpectedly” error
Now that we have identified the possible causes of the issue, let's explore the solutions to fix it:
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Verify Installation Files
One of the first steps you can take is to verify the installation files of Star Citizen. To do this, simply click on the “Verify” option from the error message, as prompted. This will check for any corrupted or missing files and attempt to repair them automatically. If this doesn't resolve the issue, move on to the next solution.
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Log Out and Log In to Star Citizen
Sometimes, a simple log-out and login can do the trick. Close Star Citizen, log out of your account and then log back in after a few minutes. Launch the game again and see if the error persists.
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Install MS Visual C++ Redistributable Package
Star Citizen requires the Microsoft Visual C++ Redistributable package to function properly on your system. If it's not already installed, you can download and install it from the official Microsoft website. After installation, restart your system and try launching Star Citizen again.
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Delete Files in Bin64
Another potential solution is to delete the files in the Bin64 folder of Star Citizen. To do this, navigate to the Robert Space Industries >> StarCitizen >> LIVE >> Bin64 folder and delete all the files in it. Then, try launching Star Citizen and see if the error is resolved.
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Clear Star Citizen Cache
The cache files of Star Citizen may accumulate junk and corrupted data, which can cause issues with the game. To clear the cache, press Ctrl + R on your desktop to open the Run dialog box. Type “%localappdata%” and click OK to open the Local AppData folder. Navigate to the StarCitizen folder, open it, and delete all the files inside the “Cache” folder. Close the folder and try launching Star Citizen again.
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Delete Easy Anticheat Directory
The Easy Anticheat file inside the LIVE folder of your RSI Launcher may sometimes cause conflicts and prevent Star Citizen from running. To fix this, go to the Robert Space Industries >> StarCitizen >> LIVE folder and delete the Easy Anticheat file. Then, try launching Star Citizen and see if the issue is resolved.
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Check Your Graphics Card and System Requirements
Make sure that your system meets the minimum and recommended system requirements for Star Citizen. Check if you have the required graphics card installed and if it's up to date with the latest drivers. If not, you may need to upgrade your system to meet the game's requirements.
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Delete the USER and Shader Folder
After installing a new patch for Star Citizen, it's recommended to delete the USER and Shader folders from your system. To do this, go to your C drive where the program files are installed, open the Robert Space Industries folder, go to Star Citizen, click on PTU to open it, and delete the USER folder. Next, type “Appdata” in the Windows search bar, go to the Local file, click on Star Citizen, navigate to the Shader folder, and delete it. Restart your system, and then try launching Star Citizen again.
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Run RSI Launcher as Administrator
Running the RSI Launcher as an Administrator can sometimes resolve permission-related issues that may be causing Star Citizen to stop running unexpectedly. To do this, type “RSI Launcher” in the Windows search bar, right-click
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Run RSI Launcher as Administrator
Running the RSI Launcher as an administrator can sometimes resolve the “Star Citizen has stopped running unexpectedly” error, as it grants the necessary permissions for the launcher to function optimally. Here's how you can do it:
- Type “RSI Launcher” in the Windows search bar to locate the launcher.
- Right-click on the launcher icon and select the “Run as Administrator” option from the context menu.
- Confirm any prompts that may appear, and then try running Star Citizen again to check if the issue has been resolved.
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Uninstall and Reinstall Star Citizen and RSI Launcher
If the above methods do not work, you can try uninstalling and reinstalling both Star Citizen and the RSI Launcher. Here's how you can do it:
- Go to the Control Panel on your system and select “Programs.”
- Click on “Uninstall a program” and navigate to Star Citizen in the list of installed programs.
- Right-click on Star Citizen and select “Uninstall” to remove it from your system.
- Confirm any prompts that may appear and repeat the same process to uninstall the RSI Launcher.
- Once both Star Citizen and the RSI Launcher are uninstalled, go to the official Star Citizen website and download the latest versions of both.
- Install them on your system and try running Star Citizen again to see if the issue has been resolved.
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Contact Star Citizen Support Team
If you have tried all the above solutions and are still unable to resolve the “Star Citizen has stopped running unexpectedly” error, it's time to seek assistance from the Star Citizen support team. The support team is equipped with the expertise to diagnose and resolve technical issues related to the game. Here's how you can contact them:
- Visit the official Star Citizen website and go to the support section.
- Submit a request detailing the issue you are facing, and the support team will get back to you with instructions on how to proceed.
- Follow their guidance and provide any additional information or logs they may request to help them diagnose the issue accurately.
- The support team will work with you to resolve the issue and get you back to playing Star Citizen as soon as possible.
Conclusion
Encountering the error message “Star Citizen has stopped running unexpectedly” can be frustrating, but there are several solutions that you can try to fix the issue.
From verifying installation files, installing MS Visual C++ Redistributable Package, deleting cache and files, checking system requirements, running RSI Launcher as administrator, disabling overclocking, updating graphics card drivers, to disabling antivirus/firewall, these steps can help you resolve the issue and get back to enjoying the immersive world of Star Citizen.
If all else fails, don't hesitate to contact the official support team for further assistance. Happy gaming!
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