Dodo Internet is one of the most popular internet service providers in Australia, offering a range of internet plans to its customers. However, like any other internet service provider, Dodo Internet users may experience issues with their internet not working. In this article, we will discuss the possible reasons why Dodo Internet may not be working and provide practical solutions on how to fix it.
Dodo Internet is one of the leading internet service providers in Australia, established in 2001. The company has a wide range of services that include broadband internet, mobile broadband, and NBN plans.
Dodo Internet Services
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Dodo Internet Broadband:
Dodo Internet offers broadband internet services to customers across Australia. The company has two types of broadband plans: ADSL and NBN. ADSL plans start at $29.90 per month for unlimited data and a maximum download speed of 12 Mbps. NBN plans start at $60 per month for unlimited data and a maximum download speed of 50 Mbps.
Dodo Internet's broadband plans come with a free modem and a 30-day satisfaction guarantee. The company also offers a range of optional extras, including static IP addresses, Fetch TV, and home phone services.
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Dodo Mobile Broadband:
Dodo Internet also offers mobile broadband plans to customers who need internet access while on the go. The company has two types of mobile broadband plans: SIM-only and modem plans. SIM-only plans start at $15 per month for 3GB of data, while modem plans start at $39.90 per month for 10GB of data.
Dodo Internet's mobile broadband plans come with a free SIM card and a 30-day satisfaction guarantee. The company also offers optional extras, including extra data packs and international roaming.
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Dodo NBN:
Dodo Internet's NBN plans offer customers high-speed internet access with unlimited data. The company has four types of NBN plans: NBN 25, NBN 50, NBN 100, and NBN 250. NBN 25 plans start at $60 per month for unlimited data and a maximum download speed of 25 Mbps. Also, NBN 50 plans start at $65 per month for unlimited data and a maximum download speed of 50 Mbps. NBN 100 plans start at $75 per month for unlimited data and a maximum download speed of 100 Mbps. NBN 250 plans start at $120 per month for unlimited data and a maximum download speed of 250 Mbps.
Dodo Internet's NBN plans come with a free modem and a 30-day satisfaction guarantee. The company also offers optional extras, including Fetch TV and home phone services.
How to Fix Dodo Internet Not Working
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Check Your Internet Connection
The first step in troubleshooting your Dodo Internet connection is to check your internet connection. Make sure your modem is plugged in and turned on, and that all the cables are connected correctly. If your modem has a power button, make sure it is turned on. In case your modem is working correctly, all the lights on the modem should be on.
If you are still experiencing issues, try restarting your modem. To do this, turn off the power to your modem, wait for a few seconds, and turn it back on. This will reset your modem and may resolve any connection issues you are experiencing.
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Check Your Wi-Fi Connection
If you are using Wi-Fi to connect to your Dodo Internet, check your Wi-Fi connection. Make sure your device is connected to your Wi-Fi network and that you have entered the correct password. If your Wi-Fi connection is not working, try restarting your router. To do this, turn off the power to your router, wait for a few seconds, and turn it back on. This will reset your router and may resolve any connection issues you are experiencing.
If restarting your router does not resolve the issue, try connecting to your Wi-Fi network using another device, such as a smartphone or tablet. In case you are able to connect using another device, the issue may be with your device rather than your Wi-Fi network.
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Check for Outages
If you have checked your internet and Wi-Fi connections, and are still experiencing issues, check if there are any outages in your area. Dodo Internet provides an outage map on its website, which allows you to check for any known outages in your area.
In case there are outages in your area, you may need to wait until they are resolved before your internet connection is restored. You can also contact Dodo Internet to report the outage and receive updates on when it is expected to be resolved.
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Check Your Account Status
If you have checked your internet and Wi-Fi connections, and there are no known outages in your area, check your account status. Make sure your account is active and that your bill is paid up to date. If your account is suspended or your bill is overdue, your internet connection may be suspended until the issue is resolved.
If you are unsure about the status of your account, you can log in to your Dodo Internet account online or contact customer support to check.
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Contact Customer Support
Dodo Internet offers customer support through various channels, including phone, email, and live chat. The company's customer support team is available 24/7 to assist customers with any issues they may have.
Dodo Internet also has a comprehensive support section on its website, which includes frequently asked questions, troubleshooting guides, and setup instructions.
If you have tried all the above steps and are still experiencing issues with your Dodo Internet connection, contact customer support. Dodo Internet offers 24/7 customer support via phone, email, and online chat.
When you contact customer support, make sure you provide them with as much information as possible about the issue you are experiencing. This will help them diagnose the issue and provide you with a solution as quickly as possible.
Conclusion
Dodo Internet offers a wide range of internet services to customers across Australia, including broadband internet, mobile broadband, and NBN plans. The company's plans are competitively priced and come with a range of features and optional extras.
In this article, we have discussed the possible reasons why your Dodo Internet may not be working and provided practical solutions on how to fix it. By following these steps, you should be able to troubleshoot the most common internet connectivity issues and get your internet connection back up and running in no time. If you are still experiencing issues after trying these steps, contact customer support for further assistance.
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