In this post, we have shared the Gorgias vs Freshdesk comparison. Here is a head-to-head comparison.
Having excellent customer service software has never been more essential than it is today. With more and more customers shopping online, it's important to have a seamless customer experience across all channels.
Whether you have a brick-and-mortar store or an eCommerce store, or both, your brand should strive for excellent customer service to make sure your customers come back and buy again.
and Freshdesk are two helpdesks that can help you respond to customers quickly and efficiently, but which one is better?
That depends on your store and needs, so let's look at the breakdown of benefits for these platforms.
What is Gorgias?
is a leading helpdesk for Shopify, Magento, and BigCommerce merchants, where retailers can manage all of their customer communication and tickets in one platform (email, social media, chat, SMS, phone).
It's powered with machine learning to automate up to 25% of commonly asked questions and seamlessly integrates into your existing tech stack to deliver better customer support.
What is Freshdesk?
Freshdesk is a cloud-based customer support service software focused on streamlining customer conversations, automating repetitive responses, and collaborating across your team.
One of the biggest differentiators between the two platforms is that Gorgias was developed with solely eCommerce stores in mind.
Gorgias vs Freshdesk: Comparison Between Features
Let's take a closer look at how the two platforms are different;
1. Fit for online stores
Gorgias is built for Shopify, Magento, and BigCommerce merchants. You can customize the data you display and insert Shopify variables in macros, such as the tracking number or the order status.
You can also connect to as many stores as you want. Freshdesk does integrate with Shopify, but it has fewer options for taking action on orders. So if you're looking for a helpdesk that integrates deeply with your existing eCommerce platform, then Gorgias is the right choice.
2. User interface
The interface of Gorgias is extremely user-friendly and is made to be a tool that helps your team move customer tickets quickly and easily. One of the first attributes that most users love about Gorgias is the straightforward user interface that makes it easy to execute in the shortest time possible. Freshdesk also has a clear dashboard but isn't as seamlessly integrated with actions in eCommerce platforms.
Gorgias vs Freshdesk: Pricing Plans
Freshdesk pricing
Freshdesk's pricing model is based on the amount of customer service agents using it on a monthly basis. It also varies depending on the features you need access to. Gorgias' pricing is based on the number of customer tickets you receive.
Gorgias pricing
So if you have part-time agents and/or want your entire team to be able to check tickets, then Gorgias is the cheaper option.
Also, Freshdesk's most basic plan doesn't include automation, whereas that's a core part of Gorgias' offering in order to ensure your team can be efficient in their responses.
Gorgias vs FreshDesk 2022 Verdict: Who Wins The Battle?
Quick Links:Having excellent customer service software has never been more essential than it is today. With more and more customers shopping online, it's important to have a seamless customer experience across all channels.
So if you're looking for a helpdesk for your eCommerce store that has ease of use, is affordable, and integrates seamlessly with your eCommerce store and technology stack, then is the option for you.