Live chat is one of the most important aspects for any software. It increases the customer's trust and also the conversion rates in the sales. It helps you increase the profitability and get even more leads in quick time.
As an Internet marketer, we all know the importance of live chat and how it can effectively grow your business and get more leads. If you are looking to expand the business by using live chat software, Freshchat is one of the best software currently. It is a product of the popular Freshworks company.
{Latest}Freshchat Discount Coupon 2019: Up to 20% Off (30-day Free Trial)
Freshchat Review with Discount Coupons 2019: Best Live Chat Software for Sales & Support
Freshchat OverviewFreshchat is a cloud-based messaging and hosting that has been introduced to meet the needs of the sales team of small as well as the large businesses. Freshchat helps you bring more conversions by bringing the chatting level to a whole new level.
It has been designed with a lot of benefits and key features that gives you more conversions and great customer experience. You will be given a number of channels through which you can reach your customers and engage with them.
To improve the user experience, it uses the simple and intuitive dashboard where you can look for the customer's history as well as manage the live campaigns.
Features
You can create multiple channels so as to differentiate your conversations based on the topic for the message such as the refunds, feedback, order confirmation, etc.
You can create a division between the two chat groups. One group may be that of the customer 's feedback and the other one would be that of the refund. You can create other groups too accordingly.
If you have got a larger team of experts from different departments, create the channels and this way your customers can choose the particular channel. They will be redirected to the team of that particular channel.
Are you tired of accommodating the new contacts by deleting the old ones? With Freshchat, you can create unlimited contacts and add as many website visitors to it. Increase your website visitors with each new conversion.
Freshchat lets you filter the chats on the basis of the groups or the conversations that you are willing to open. With the custom view box, your team member will only jump onto the conversations that are meant for them. You can create chat views by assigning to a specific group or the message channels.
The web messenger or the live chat box is too easy and user-friendly with everything on the board. Your customers can easily get access to the chat box with just a click. The web messenger box is quite easy and customizable.
A lot of live chat software lacks this feature. They do not have the chat history for the previous customer chats. Freshchat has the chat history of the customers that you have conversed with previously. Any team member can continue from the point where the previous one had left out so that work goes undisturbed.
Improve the user experience by using the media-rich chat. Your customers like to engage if they have access to send the images and emojis. Freshchat messenger box has the options to send images, emojis as well as the text with links.
Create a team profile for your team members. You can add the bio and add emojis to the profile so that the conversation sounds real.
The team widget makes your task even easier. No matter which app you use, you can chat directly to the website visitors. This team widget sits inside your CRM and helpdesk tools and you can chat to the visitors without switching the tabs.
Create the urgency or get more leads with the triggered messages. Send these messages at the right time and use these triggered messages to send the message at right time. Freshchat lets you make use of the events, segments and user properties to create the contextual messages.
Use the In-app campaigns to create the engagements and communicate with customers inside your product - onboard new users with tutorials, receive feedback from existing users, drive feature adoption with announcements, and re-engage with lapsing users with customer success stories.
Set up the bots so that you don't need your team to be online every time. Freshchat has an inbuilt chatbot that exchanges the pleasant messages and gets more leads with the messages and customized chats.
The bot keeps your customer engage into the chat so that you can get the time to get back and handles until you are offline. Create your bot and set the workflow so that your bot sounds emphatic and humble.
Segment the people on the basis of geography, site navigation, product usage or other properties. You can use these segments to pick visitors before sending them the triggered messages or about any product. Experiment the people from this list and turn them into campaigns when assured.
IntelAssign is a really great and helpful feature for assigning the roles to your team members. This feature lets you assign the conversations based on the skill levels as well as the conversation load. You can set the team member inactive if idle for 15 minutes or a specific time. The settings box has got different skill levels as according to the team member's skills; Beginner, Intermediate and Expert.
In the settings, go to the Group settings and streamline your customer support team. Assign the roles to your team members and divide the groups on the basis of the sales, customer and operations and also based on their skills or abilities.
These groups can be assigned to a particular channel or the conversations can be moved to a different group too. In the group, you can auto-assign the tasks and roles to the members based on the keywords and set the advance rules for it.
Even if you haven't got the desktop to handle your business, you can use the mobile app to help your customers. Freshchat app is perfectly designed for the team members so that they can stay in touch and handle customers using the mobile.
Freshchat Integrations
Freshchat integrates well with most of the apps that you use as the business platform. Freshchat is one of the most collaborative and integrative apps out of the Live chat software.
If you have a business going on the Facebook Messenger, it integrates with your Freshchat software and brings all the conversations from the messenger to the Freshchat inbox. The Facebook Messenger works the same way as the freshchat messenger and you can re-route the team members according to the skills so that the conversations may quickly turn into sales.
Freshdesk is a CRM software of the Freshworks. Freshchat is easily integrated with the Freshdesk as they belong to the same parent company.
On integration with Freshdesk, Freshchat web messenger box can be opened up inside the Freshdesk software so that you face no difficulty in switching the tabs. Manage groups and team members from a single platform. It even transports all your FAQs regarding the products inside the Freshchat messenger to save valuable time.
Zendesk is awesome CRM software that creates the tickets and helpful resources with ease. Convert your conversation on Freshchat into tickets using Zendesk and issue it when needed.
If you have Shopify as your E-comm platform, then integrate it your Shopify account with Freshchat. You just need to install the Freshchat into Shopify and thus handling the customers become easy. Send the triggered messages at the right time and increase your chances of conversion.
The most popular platform for blogging is the WordPress and Freshworks knows that well. Freshchat installs into the WordPress site and here you can manage all your customers. Send the proactive messages, encourage visitors to share your story and add FAQs, create the support tickets and make your customer support system automated.
FreshChat Pricing
Freshchat has got somewhat reasonable pricing as according to the services and features it has. There is a free plan for the users have just started and wish to play around. It gives a 30-Day free trial for all the users.
Sprout- ₹0 per month
- 10 team members
- 10K Monthly Unique Visitors
- ₹1,999/month/team member
- 200K Monthly Unique Visitors
- ₹1,899/month/team member
- 200K Monthly Unique Visitors
- ₹3,099/month/team member
- 200K Monthly Unique Visitors
However, you can save 20% if you choose yearly plan for the FreshChat.
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Pros and Cons of Freshchat
Pros- Intuitive Dashboard: The dashboard for the Freshchat is fairly easy to access. You can manage the messages, customers, campaigns and all other settings using the one dashboard.
- Integrations: The best part about Freshchat is that it can integrate seamlessly with various apps that are primarily for your business. Whether you are using the Facebook Messenger or Shopify and WordPress, Slack or Freshdesk, each of these apps can be installed quickly.
- Use of Bots: If your team or you are not available to receive customers, an automatic bot chat can handle the customers and engage them with few questions such as the email id which you can use to mail them.
- Mobile friendly: Even if you are not available on the desktop, you can use the mobile app to stay in touch with your customers.
- Self-Service: Create quick FAQs or generate the FAQs for all the products so that the customers don't feel the need to contact the customer care help. The FAQs are available in multiple languages.
- The pricing plans for the Freshchat are slightly expensive according to me as it offers the access to only one team member in all the three plans.
- Support can be improved
Conclusion: FreshChat Review 2019 with Discount Coupon
No Doubt, Freshchat is an awesome and one of the most advanced customer support software right now. It keeps on updating the software and adds new features to it. It has got some of the unique features lately which includes the Bot and IntelliAssign.
The best part is that this live chat software is free at first with access to 10 team members. If you use discount coupon codes, your plans would get cheaper.
This was my detailed review of the Frehchat live chat software. If you have used the coupon and feel to give a feedback, please share with us in the comment box.