Tax season is upon us once again and for many, the thought of filing taxes can be a daunting task. Luckily, there are tax preparation software services available to help make the process easier. Two of the most popular options are FreeTaxUSA and TurboTax. Both offer user-friendly interfaces and affordable pricing plans, but what sets them apart is their customer support services. In this blog post, we will compare FreeTaxUSA vs TurboTax in terms of their customer support offerings to help you determine which one offers better assistance when you need it the most!
FreeTaxUSA vs TurboTax
When it comes to tax preparation software, FreeTaxUSA and TurboTax are two of the most popular options available. FreeTaxUSA vs TurboTax Both offer a wide range of features that can help make filing taxes much easier for individuals and small business owners alike.
FreeTaxUSA is often considered to be more affordable than TurboTax, with pricing plans starting as low as $0 for federal returns. However, this lower price point may come at the expense of customer support services.
TurboTax offers three different pricing plans, including a free option for simple returns. Their paid plans include access to live customer support via phone or chat, which can be invaluable when you run into issues while preparing your taxes.
While both FreeTaxUSA and TurboTax offer user-friendly interfaces that are easy to navigate even for those with little experience in tax preparation, the level of assistance each provides differs greatly. Ultimately, choosing between these two options will depend on how confident you feel in your ability to prepare your own taxes and whether or not you anticipate needing additional support throughout the process.
FreeTaxUSA
FreeTaxUSA is a tax preparation software that has been in the market for over 20 years. Unlike other tax preparation services, FreeTaxUSA does not offer any paid premium plans. Instead, it offers one free plan and one deluxe plan at a reasonable price. The free version includes federal filing and e-filing with no hidden fees or catches.
One of the main benefits of using FreeTaxUSA is its user-friendly interface. The software guides users through each step of the tax filing process, making it easy to understand even for those with little to no experience with taxes.
Another advantage of FreeTaxUSA is its accuracy guarantee. If there are any errors on your return due to their fault, they will pay up to $10,000 in penalties and interest fees.
Furthermore, FreeTaxUSA offers customer support via email and phone during business hours. Users can also access an extensive knowledge base on their website that covers a wide range of topics related to taxes.
If you're looking for an affordable yet reliable option for filing your taxes online without any unnecessary frills or expensive add-ons, then FreeTaxUSA might just be what you need.
TurboTax
TurboTax is a popular online tax preparation software that has been around since the 1980s. It boasts of its user-friendly interface and efficient tax-filing process, making it one of the most trusted brands in the market.
One of TurboTax's most notable features is its comprehensive interview process that guides users through every step of their tax preparation. This ensures that no potential deductions or credits are overlooked, which can save taxpayers money in the long run.
Another advantage of using TurboTax is its ability to import financial information directly from various sources such as banks and investment accounts. This feature saves time and reduces errors caused by manual data entry.
Moreover, TurboTax offers different packages suited for each customer's needs - from basic to complex returns- at an affordable price range. Its mobile app also provides convenient access for busy individuals on-the-go who need to file taxes quickly.
TurboTax delivers a seamless experience with excellent features perfect for individual or small business owners looking for a reliable yet straightforward approach during tax season.
Comparison of Customer Support Services
When it comes to online tax preparation, customer support services can make all the difference. FreeTaxUSA and TurboTax both offer various channels for assistance, but how do they compare?
FreeTaxUSA provides email support that promises a response within 24 hours, as well as phone support with extended hours during peak season. They also have a comprehensive FAQ section on their website that covers most common issues.
TurboTax offers similar channels of support including chat, email, and phone options with extended hours during peak season. Additionally, they provide access to a community forum where users can connect with each other and receive help from experts.
One thing that sets TurboTax apart is their “SmartLook” feature which allows customers to connect directly with a live expert through video call or screen share for personalized assistance.
Ultimately, when comparing customer support services between FreeTaxUSA and TurboTax it seems like both are fairly even in terms of available resources. However, the added convenience of SmartLook may give TurboTax an edge for those who prefer more personalized assistance.
Conclusion
After comparing the customer support services of FreeTaxUSA vs TurboTax, it can be concluded that both companies offer excellent assistance to their users. However, there are some notable differences between them.
FreeTaxUSA provides free email support and priority phone support for Deluxe users. They also have a comprehensive knowledge base with articles covering various topics related to tax preparation. On the other hand, TurboTax offers extensive customer service options such as live chat, community forums, email and phone support. They also provide a TurboTax Live option where you can get personalized advice from certified tax experts.
When it comes down to choosing between FreeTaxUSA vs TurboTax based on customer support alone, it ultimately depends on your personal preference and needs. For budget-conscious taxpayers who don't mind limited options but want affordable software with good customer service channels like email or telephone assistance (and do not require additional help), then Free Tax USA may be an ideal choice for you.
However, if you prefer more interactive assistance through online chat sessions or expert guidance while preparing your taxes (Turbo Tax Live), we recommend taking advantage of what Turbotax has to offer in terms of customer service options.
Both companies excel in providing quality customer service experiences which is crucial when navigating the complex world of taxes each year!