E.J. Sorrentino Posted a Blog Post

By Waiterstoday @Waiters_Today

Owning/Running a business that is greatly reliant on the success of it's servers is so immensely different than being a server.  I now understand how well-designed operations, ongoing training, and continuous re-appraisal is vitally necessary for everyone involved to be successful. 

Joining WT and reading what's being posted, I remember what it's like to work for someone who didn't take the time to design their operations in a way that inspired discipline, loyalty, and most-importantly - hospitality in their hires.

Still, this is a service business.  We need to be in it to be of service, so that all the petty stuff that can distract us from being gracious people who are on-point enough to maximize earnings for everyone, doesn't distract us from the job at hand.

Being good at what we do as servers requires focus, and a sense of well-intentioned purpose.

If you're serving for someone who doesn't inspire you to be great, serve somewhere else.  If you find yourself getting hung-up on petty social matters at work and/or, even worse, resenting or judging your guests - service may not be the job for you.

E.J