I think everyone should have to work in customer service at least for a little while in their lives.
That way, if you end up moving on to another job in another industry, you'll know what it's like to wait on people...and you'll realize that you shouldn't treat them like sh*t.
It's a win-win situation!
But, of course, we all know that a lot of people are gonna be terrible and annoying customers no matter what, so here we are with these stories.
Let's see what AskReddit users had to say about really ridiculous customer complaints.
"Many years back, worked for a store chain which sells all products related and connected to Nature.
Among them, the Himalayan salt stone lamp. It's a stone made of salt that encases an electrical bulb. It is supposed to help for regulating ions in your home/office.
A customer called us to complain that their stone disappeared at home, and asked for a refund. As open mind as I can be, I however tried to understand what she meant exactly by "disappeared".
Story is, customer removed the stone from the bulb and put it in her dish-washer to clean it...
I had to be super nice with her to make her realizing that salt dissolves in water.. Specially in hot water.. Without her getting upset and getting offended... It was a lonely moment..."
"A guy asked if I was the manager. I said,
"Yes, can I help you with something?"Angrily: "Yeah, three Saturdays in row now I come down here at 4:30, and every Saturday you close at 4."
"Uh...yeah. We close at 4."
"F*ck you."
At least he left then. The worst ones don't leave. They just keep going."
"Had a woman call me racist because I asked her if she needed utensils for her take-out."
"Worked in an electronics store in the computer department.
An old lady comes in, asks where the dairy section is, and needs help finding the milk. I told her, kindly, that we weren't in a grocery store. She looks confused and leaves.
A couple of minutes later her son walks in, and starts chewing me out because I wouldn't help her find the milk. When he was done, I slowly waved my arm across the store and asked him which one of those aisles looks like they might have groceries in them.
He stares for a good few seconds, and then starts b*tching me out saying that I'm an *sshole, and he wants to see a manager."
"The store manager was walking by my register as a customer was walking up to check out. My manager said I had to take my break in 15 minutes to which I said, "Okay"
The customer complained that it was unprofessional for the manager to speak to me and that I was unprofessional to respond when a customer was approaching the register because I needed to be focused on her and greet her appropriately."
"I owned a computer biz for a few years. The one that always got me was this chick that brought in her computer slammed with viruses, spyware, etc. so bad it wouldn't boot.
Got it all fixed up and she picked it up. Brought it back the very next day with the same thing. I asked what sites she visited since she picked it up and she, completely unashamed, said "oh my bf and I are on p*rn all the time".
Um, ok. I told her I would go ahead and clean it again for free but if she visited those sites I couldn't do it again without charging. Picked it up same day. Back in the next.
Me: "did you get back on the p*rn sites" Her: "of course". I could not make her understand why this kept happening and would continue happening so I just asked her to go somewhere else."
"I once had a customer come in and the following ensued:
Customer: "Hi I am here to return this power washer"
Me: "Sure you have your receipt?"
C: "Well I bought it "As Is" two years ago. I used it for the first time last year and it didn't work. I saw it this weekend cleaning the garage. I'd like my money back"
M: "Ah yeah we can't do that. This product is 3 years old and was sold as is".
C: angry tone "Oh yeah buddy? What kind of f*cking store is this then? Let me talk to a manager."
Manger proceeds to give them store credit for the amount of a brand new one. I put my two weeks in shortly after."
How about you?
What are your nightmare customer service stories?
Please share them with us in the comments. Thanks!