We have heard of people receiving soaps instead of phones in the box, but this time it's gone to a whole new level. A Delhi-based Amazon Prime customer ordered a PlayStation 4 and received the console, with stones inside. We received the photos of Bill with the PS4 with stones, and there seems to be more than one error here from Amazon.
Delhi-based customer Mrs Ruchita Juneja ordered a 1TB Slim PS4 with Spider-Man, GTaSport, Ratchet & Clank and PSN 3 months from the Amazon Great Indian Festival sale. According to the client, it was a birthday present for her son. She placed the order on October 26, received it on October 29, and quarantined it for two days on November 1. It was then that they discovered that the console looked "broken and open". We have all the email from Amazon, which refused to reimburse the customer.
Two bills in a box
When the family opened the box, they found the console with "scratches on the top cover." The cover "was loosened and stuck by a glue gun on one side", and when they opened it, they "found large marble stones inside." Not only that, the bill that came with the package is also shady.
In a letter sent to Fossbytes, Ms Juneja wrote "If you see the invoice, it shows a person's name (from Noida) at the top and at the bottom, my husband's name." We have seen the bill and it appears to be a replacement package that came to it in error. The biggest problem here is that Amazon denied him a refund after his "investigation".
The scanned copy of the invoice shows a Noida address on the top, indicating that "this is a replacement issued free of charge from the original." The lower half of the bill contains the details of Ms. Juneja's address.
Amazon also received a copy of this invoice in emails it sent to the company, but apparently decided to look away. [We're not uploading the bill as it reveals the addresses and other details of the order.]
In another letter sent to a senior Amazon manager and passed to us, the customer wrote " After being a senior member and regular customer of Amazon, this is something we wouldn't expect from an organization that writes, "Your feedback helps us build the most customer-centric business in the world. Earth". "
At the time of writing this story, Amazon's last mail to the customer was "We regret to inform you that we will not be able to provide a refund or replacement."
Things to do when you receive a package:
There are several reports of people having received stones, soaps, protective screens and the first copies of expensive devices ordered online. Once you receive a package that you ordered online, check the invoice on the spot.
When you order gadgets from Amazon, the outer invoice usually doesn't say anything about the contents of the package, but contains the correct addresses. You can verify if this is your order by crossing the order number you received from Amazon.
Without a doubt, the most important thing here is to make an unboxing video every time you open the package. In the event that you receive a damaged product or rocks in your Play Station, you will have a sturdy case handy if you have the unboxing video.
Even if you don't have an unboxing video, quickly contacting customer service can fix the problem most of the time. Unfortunately, in this case, no.
The Amazon Customer Got Rocks Inside PS4, A Shady Bill, With No Refund post appeared first on Fossbytes.