Exclusive: Leaked documents show staff 'struggling' and frustrated, fearing they will not be able to 'adequately support participants'
The agency that runs the National Disability Insurance Scheme hired an "external research company" to help create a "new narrative" aimed at selling its controversial reforms to its staff and the public, leaked documents show.
A staff memo that summarises the findings of the research, obtained by the Guardian, also reveals NDIS staff are "struggling" and feel they "cannot adequately support participants" through the rapid and sweeping overhaul of the scheme.
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